Manage and deliver the operation, upgrade, and configuration of servers, OS, and Backup solutions.
Monitor the Engineers’ corrective maintenance visits is undertaken efficiently, and timely meeting client satisfaction.
Support Datacenter engineers in operation activities, providing them with guidance and ensuring the work implemented is up to the required standards and in accordance to set milestones.
Prepare and submits weekly and monthly progress report to the Datacenter team leader to clarify the current status and progress of assigned task.
Participate in project planning for all the technical aspects related for his team. Support the Team Leader in hiring new resources if needed.
Act as the technical interface with the client in regards to any queries concerning the installation phase.
Manage the customer UATs.
Handle and manage down time activities and its procedures.
Support our customers inside/outside KSA.
Investigate and identify the root cause of the incidents.
Escalate customer satisfaction problems to Data center Team Leader, Technical Project Services, if necessary.
Provide third-level support to the technical Data center engineers.
Provide technical training to new stuff and measure their capabilities.
Responsible for personal and engineer’s development to meet business requirements.
Prepare compiles and review the Project Technical Documentation’s with the details of the installation work and submits to team leader.
Supervise the enrichment of the knowledge base system.
