Bayt.com
https://bayt.page.link/v1TUmrkCw1dqRip19
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Senior Customer Support

Today 2025/01/15
Full Time Employee
500 Employees or more · IT Services

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Job Description

Responsibilities:

  • Address inquiries and complaints from beneficiaries professionally.
  • Provide technical and administrative support through various channels (phone, email, in-person).
  • Gather and analyze beneficiary feedback to enhance services.
  • Prepare regular reports on performance and beneficiary satisfaction.
  • Collaborate with internal teams to develop new services and improve processes.
  • Train and support new staff in the Beneficiary Services department.


Skills

Requirements:

  • Minimum of 5 years of experience in customer service or beneficiary support.
  • Excellent communication skills and the ability to handle issues professionally.
  • Good knowledge of Customer Relationship Management (CRM) systems.
  • Ability to work under pressure and meet objectives



Skills

  • :Communication Skills: Excellent verbal and written interaction
  • .Customer Service Orientation: Commitment to high-quality support
  • .Problem-Solving: Ability to analyze and resolve issues effectively
  • .Interpersonal Skills: Building rapport with beneficiaries
  • .Organizational Skills: Managing multiple tasks and prioritizing
  • .Analytical Skills: Gathering and analyzing feedback for improvements
  • .Technical Proficiency: Familiarity with CRM systems
  • .Team Collaboration: Working effectively with cross-functional teams


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