Bayt.com
https://bayt.page.link/v1TUmrkCw1dqRip19
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Senior Customer Support

30 days ago 2025/01/15
Full Time Employee
500 Employees or more · IT Services

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Job Description

Responsibilities:

  • Address inquiries and complaints from beneficiaries professionally.
  • Provide technical and administrative support through various channels (phone, email, in-person).
  • Gather and analyze beneficiary feedback to enhance services.
  • Prepare regular reports on performance and beneficiary satisfaction.
  • Collaborate with internal teams to develop new services and improve processes.
  • Train and support new staff in the Beneficiary Services department.


Skills

Requirements:

  • Minimum of 5 years of experience in customer service or beneficiary support.
  • Excellent communication skills and the ability to handle issues professionally.
  • Good knowledge of Customer Relationship Management (CRM) systems.
  • Ability to work under pressure and meet objectives



Skills

  • :Communication Skills: Excellent verbal and written interaction
  • .Customer Service Orientation: Commitment to high-quality support
  • .Problem-Solving: Ability to analyze and resolve issues effectively
  • .Interpersonal Skills: Building rapport with beneficiaries
  • .Organizational Skills: Managing multiple tasks and prioritizing
  • .Analytical Skills: Gathering and analyzing feedback for improvements
  • .Technical Proficiency: Familiarity with CRM systems
  • .Team Collaboration: Working effectively with cross-functional teams


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تأسست شركة العرض المتقن في عام 2004 وهي رائدة في سوق خدمات تقنية المعلومات وحلول التكنولوجيا بالمملكة العربية السعودية. نحن نقدم مجموعة شاملة من خدمات تقنية المعلومات يتيح لنا نموذج أعمالنا المتكامل الفريد تقديم نهج شامل لتحول العملاء الرقمي. نحن نتعاون مع العملاء على مدار رحلتهم الرقمية ، بدءًا من التطوير الأولي إلى إدارة البنية التحتية الخلفية. من خلال إعطاء الأولوية لخدمة العملاء الاستثنائية وتخصيص الحلول لتلبية احتياجات الأعمال المحددة.

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