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Customer Experience Specialist
Location 2 Richardson Place, North Ryde, NEW SOUTH WALES, 2113, Australia Category Customer Experience Job Id HRD257142 JOB DESCRIPTION *
*THE FUTURE IS WHAT WE MAKE IT.
Customer Experience Specialist
North Ryde, NSW*
Start your career by making an impact and real connections with some of the most meaningful challenges around. When you join Honeywell, you become a member of our performance culture comprised of diverse leaders, thinkers, innovators, dreamers, and doers who are changing the future.
Make the Best You.
Working at Honeywell is not just creating incredible things. You will collaborate with top minds, grow through continuous learning, and thrive in an environment that rewards and celebrates achievements.
Join Us and Make an Impact.
As a Senior Customer Experience Specialist, you will act as first point of contact for customers and field service professionals’ issues and being an interface between them and the rest of the departments.
Key Responsibilities:
Taking customer service calls and emails, and providing high level of support to clients across the APAC region Logging issues in Honeywell ticketing systems and/or customer platforms Allocate field service professionals to attend customer site and dispatching the service work order Collaborate with internal departments to resolve customer queries in a timely manner Following up on work orders to completion to comply with SLAs
Key Experience & Capabilities:
At least 1 year of experience in customer support Ability to identify customer needs and take action with a sense of urgency Proficient computer skills across MS suite Contact centre experience highly regarded Flexibility to work in shifts including night shifts, public holidays as per rostering calendar
Who We Are
The Future Is What We Make It at Honeywell. From sustainable aviation fuel and life-saving healthcare sensors to collaborating on every NASA space mission since the 1950’s, over 100 years of innovation has always been driven by an investment in our people.
Discover More
Our focus at Honeywell is innovation that drives business, improves the bottom line and creates solutions for our customers and communities around the world. There’s a lot for you to discover. Our solutions, our case studies, our #Futureshapers, and so much more.
Honeywell is an equal opportunity employer, and we support a diverse workforce. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. Aboriginal and Torres Strait Islander peoples are encouraged to apply.
Honeywell is a proud advocate of the LGBTQ+ community and we are celebrating Pride Month in the Pacific by launching Pride Connect, our LGBTQ+ employee network, we encourage members of the LGBTQ+ community to apply to join our team of future shapers.
For more information on how we process your information in the job application process, please refer to honeywell.com/us/en/privacy-statement.
If a disability prevents you from applying for a job through our website, email accessibility@honeywell.com. No other requests will be acknowledged.
Copyright © 2024 Honeywell International Inc.
Additional Information
JOB ID: HRD257142
Category: Customer Experience
Location: 2 Richardson Place,North Ryde,NEW SOUTH WALES,2113,Australia Nonexempt
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