Senior Associate - SME Recovery Unit
Job Description
• Build, maintain and enhance relationship with clients to develop long term satifaction.
• Build, maintain and enhance relationship with clients to develop long term satifaction.
• Perform and report periodic phone calls/visits for the whole book and report/do needed actions.
• Handle customer needs with reliability and be responsive in providing prompt service. Perform client calls and visits.
• Use proactive communication and effectively seek a resolution for a bad experience.
• Renew with the proposed prices (increase) to ensure we have a positive contribution
• Propose (different possible solutions) (product change) that can offer price relief to clients and impove value proposition
• Analyze and understand commercial and technical results to negotiate with clients price increase
• Manage the entire sales process in line with the sales strategy and in strict adherence to the defined stages of the sales pipeline.
• Ensure full compliance with all internal processes including accurate and timely maintenance of CRM records (SAGE)
• Liaise with other internal departments as required to ensure smooth running of all interactions that the customer has
• Provide accurate reports and forecasts on activity and sales performance as and when required by management
• Maintain customer interaction and other applicable sources like SAMA (Saudi Arabian Monetary Agency) and CCHI (Corporate Council for health insurance)
• Go online regularly to SAMA and CCHI and stay up to date about market updates
• Look at competitors websites to compare against ours and identify gaps
• Follow SAMA and CCHI rules and regulation
• Build effective relationships both within and outside the department; conducting regular client visits.
• Seek input from and maintain effective ongoing communication with others
• Manage conflict to ensure least disruption to organization
• Comply 100% with the rules and regulation of SAMA and CCHI
• Update clients with all changes in the PMI (Private Medical Industry) industry rules, regulations and product
• Comply with company internal rules and regulation
• Prepare client agreements and KYC (Know your customer) and make sure they are signed and stamped from client and properly handed over to sales operation team for archiving and auditing
Skills
• Good written and spoken English & Arabic
• Ability to work under pressure
Job Location Khobar, Saudi Arabia Job Role Sales Years of Experience Min: 0 Max: 2
