Job Description
Senior Associate - Premium Care
Job Description
Follow customer service procedures as outlined in the manual to comply with the department’s procedures and standards Handle members' inquiries or complaints and take all possible actions to resolve the issues to their fullest satisfaction with minimal intervention of team leaders. Maintaining a positive, empathetic and professional attitude toward customers. Maintain the NPS score by improving the member journey with Bupa Arabia. To work effectively both individually and as part of a team to achieve both individual and department goals and objectives. Strive consistently to promote a positive team spirit Contribute within the team positively. Manage the Surplus complaints without the need of further escalations. Ensure the proper follow up of the recovery plan. Ensure that all the complaints are entered into the complaints system tracker so as to help take preventive actions. Ensure to record Surplus feedback and escalate poor satisfaction to the unit manager.
Skills
Healthcare, customer service Proactive, multi-cultural with interpersonal and good communication skills,
Job Location Jeddah , Saudi Arabia Job Role Customer Service and Call Center Residence Location Jeddah , Saudi Arabia
