Senior Associate - Call Center (Pipeline)
Job Description
• Maintain a thorough knowledge of all departments, Bupa Arabia network, products, and services so that provide accurate information on networks, treatments, paperwork requirements, and general queries.
• Resolve and input provider that requests into system
according to established guidelines.
• Ensure proper, accurate records, files, databases are set up and maintained.
• Highlight any recurring problems and accordingly take
corrective actions to resolve the case.
• Interpret multiple systems for preauthorization’s, claims research, contract interpretation, and provider network status.
• Identify internal and external customer trends and strive to continuously improve service delivery.
• Manage member complaints to resolve issues to full customer satisfaction
Skills
Ability to use computers and navigate through software applications. • Ability to multi-task in a fast-paced changing environment and work well under stress
• Strong trouble shooting, problem-solving and analytical skills
• Excellent follow up skills
• Ability to resolve issues effectively
Job Location Jeddah , Saudi Arabia Job Role Customer Service and Call Center
