Job Description
Senior Associate - Call CenterJob Description• Maintain a thorough knowledge of all departments, Bupa Arabia network, products, and services so that provide accurate information on networks, treatments, paperwork requirements, and general queries.• Resolve and input provider that requests into system according to established guidelines.• Ensure proper, accurate records, files, databases are set up and maintained.• Highlight any recurring problems and accordingly take corrective actions to resolve the case.• Interpret multiple systems for preauthorization’s, claims research, contract interpretation, and provider network status.• Identify internal and external customer trends and strive to continuously improve service delivery.• Manage member complaints to resolve issues to full customer satisfactionSkills Ability to use computers and navigate through software applications. • Ability to multi-task in a fast-paced changing environment and work well under stress • Strong trouble shooting, problem-solving and analytical skills • Excellent follow up skills • Ability to resolve issues effectivelyJob Location Jeddah , Saudi Arabia Job Role Customer Service and Call Center
