Responsibilities and Duties:
· Provide data and guides to help the sales team.
· Manage sales tracking tools and report on important information.
· Keep record of sales trends.
· Stay up to date with new product and feature launches and ensure sales team is on board.
· Review pending orders and specific customers’ requests to ensure excellent customer service and customer experience
· Suggest sales process improvements
Requirement and Skills:
· Proven work experience as a Sales support specialist or Sales support associate
· Hands on experience with ERP and CRM systems
· Proficiency with MS Office Suite, particularly MS Excel & Power point
· In-depth understanding of sales principles and customer service practices
· Excellent communication skills
· Analytical and multitasking skills
· Teamwork and motivational skills
Job requirements:
Educational Qualifications
Bachelor of Business Administration / or equivalent
Practical experience
2 years at least in the same field