Job Description
JABA is a destination management company (DMC) dedicated
to curating unforgettable experiences in Saudi Arabia. Our vision is to be the
leading community for like-minded dreamers, explorers, and outdoor enthusiasts
who are passionate about discovering the Kingdom's wonders.
With a commitment to adventure, education, and
sustainability, JABA offers innovative experiences that blend thrill, learning,
and enjoyment, providing top-tier equipment and expertise. Join us in
revolutionising the travel industry and delivering unforgettable,
purpose-driven experiences.
Key Responsibilities:
• Handle all aspects of tour reservations, including inquiries, bookings, confirmations, and cancellations.
• Respond promptly to reservation requests via phone, email, and online booking systems.
• Provide accurate and detailed information about tour packages, itineraries, and pricing.
• Maintain and update the reservation system with current availability, bookings, and client details.
• Coordinate with tour guides, transportation providers, and other service partners to ensure seamless tour operations.
• Process payments, issue invoices, and manage financial transactions related to bookings.
• Resolve any booking issues or discrepancies in a timely and professional manner.
• Keep clients informed about any changes or updates to their reservations.
• Prepare and distribute tour-related documentation, such as itineraries, vouchers, and tickets.
• Collect and analyse customer feedback to identify areas for improvement in the reservation process.
• Assist in developing promotional offers and marketing strategies to boost tour bookings.
• Stay updated on company policies, industry trends, and new tour offerings.RequirementsQualifications:
• Bachelor’s degree in tourism, hospitality, business administration, or a related field.
• Minimum of 2 years of experience in a reservations or customer service role, preferably in the tourism industry.
• Proficient in reservation software and MS Office applications.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Attention to detail and accuracy in data entry and financial transactions.
• Ability to work flexible hours, including weekends and holidays.
• Customer-focused attitude with a proactive approach to problem-solving.
• Fluency in English and Arabic; additional languages are a plus.
