Sales Manager

Leadership that prioritizes a people-first culture makes a company a great place to work. Employees feel valued, appreciated, and connected, which fosters trust, respect, and open communication. Sika achieve higher employee engagement, attract top talent, and minimize unwanted turnover, contributing to better business success.

1. Sales – Individual and Area

• Achieve sales, profitability and collection targets for sales team in the Area.
• Increase customer base with quality customers.
• Closely interact with customers, understand and identify their needs.
• Demonstrate products on site to customers and establish their suitability to customers’ needs.
• Identify, well in advance, upcoming projects.
• Fully investigate and ascertain credibility of new customers before appointment. To adhere the prescribed procedures for appointment including completion of “Customer Profile” form.
• Ensure satisfactory level of after sales service.
• Ensure adherence to budgeted levels of stock and receivable.
• Strive to avoid bad debts and obsolescence of materials.
• Attend promptly to customer complaints and provide satisfactory solutions.
• Clearly understand and adhere to the warranty policy of Sika.
• Closely interact with consultants and contractors.

1. Collection

• Communicate credit period and payment terms to customers clearly.
• Assist the debt collector whenever so called upon.
• Ensure completeness of sales documentation, which will be a pre-requisite if a receivable turns doubtful and legal action is required to be taken.

1. Sales Administration

• Train, evaluate, direct, supervise and control the sales staff in the Area, thereby assisting them in the achievement of their targets.
• Initiate steps to procure products required through Central Logistics Coordinator / Regional Sales Manager.
• Ensure timely delivery of goods to customers.
• Ensure submission of quality certificate / data sheet / product brochures, wherever necessary.
• Ensure submission of invoice and other related documents to customers without delay.
• Complete monthly reports and forecast requests

1. Principal Accountabilities

• • • Cooperating with the Supply Chain team including Customer Service team for in-bound customer orders and a Sourcing team for out-bound orders to and from third party vendors and Sika companies.
    • Establishes appropriate key performance indicators (KPIs) for on-time deliveries, order fulfilment accuracy, full-truck loading; manages these KPIs for minimum cost and maximum performance
    • Provide support to Sales in a variety of areas including sales forecasting, product release schedules, returns, product samples, and other special product requests.

• (BA/BBA) in Civil Engineering Chemical Engineering, Industrial Engineering or other related field.
• Ability to communicate clearly, read and write effectively; in English and Arabic.
• Bilingual Arab native speaker.

Skills:

• Self-motivated
• Knowledge in Facade and curtain wall market
• Problem solving abilities
• Excellent communication in Arabic and English
• Teamwork and team building
• Interpersonal skills
• Strong negotiations skills
• Working under pressure