Alnafitha IT is a leading independent provider of IT
services and solutions in Saudi Arabia, founded in 1993.
As a fully Saudi-owned company, we have established
ourselves from a startup business to a market leader, offering a
comprehensive range of IT solutions tailored to meet the unique requirements of
our clients.
Our expertise spans across various domains, including
Microsoft, AWS, ManageEngine, and Zoho Solutions, ensuring that we deliver
strategic IT solutions that drive digital transformation and operational
excellence to our clients.
With over 30 years of experience, Alnafitha IT has
successfully completed more than 4,000 projects, serving over 3,000 satisfied
customers, and collaborating with 65+ partners.
Our commitment to excellence is evident in our
customer-centric approach, which emphasizes engagement, collaboration, and a
relentless pursuit of quality in every interaction
Our vision is to be the Kingdom's most customer-centric
provider for digital transformation and consultation, fostering innovation and
excellence in all our solutions. We are dedicated to optimizing operational
efficiency and ensuring effective resource utilization to enhance customer
satisfaction and profitability
At Alnafitha IT, we believe in empowering our
employees and nurturing their growth, which is essential for driving leadership
in technology and customer satisfaction. As we continue to expand our presence
in the IT landscape, we remain committed to delivering cutting-edge solutions
that not only meet but exceed our clients' expectations.
We support the Kingdom’s largest and most complex organizations across all
industries in delivering enterprise transformation with a clear mission to
support our customers to grow better not just bigger, focusing on efficiency
and not just effectiveness.
We are currently searching for dedicated, ambitious and self-driven Sales Excellence Specialist to join our Sales Department playing a critical role in building relationships with our significant clients.
The candidate must have an experience in selling and presenting IT solutions at least one of the following domains (Microsoft Infrastructure Services, Unified Communications, IT Service Management Solutions and Consultation, Customer Experience, Data and Analytics).
Job description:- Provide day-to-day support to sales team members, including responding to inquiries, resolving issues, and assisting with sales-related tasks.
- Serve as a point of contact for sales representatives, offering guidance, resources, and assistance as needed.
- Coordinate with other departments (e.g., marketing, customer support, product development) to ensure seamless support for sales initiatives.
- Assist in the development and delivery of training programs for new and existing sales team members.
- Facilitate onboarding processes to help new hires become productive members of the sales team quickly.
- Offer ongoing coaching and support to sales representatives to help them improve their skills and achieve their goals.
- Collaborate with sales leadership and team members to identify opportunities for process improvement.
- Propose and implement solutions to streamline sales processes, reduce administrative burdens, and improve efficiency.
- Continuously monitor and evaluate the effectiveness of sales processes and make recommendations for optimization as needed.
- Develop and maintain sales collateral, tools, and resources to support the sales team in their interactions with customers and prospects.
- Assist in the creation of sales presentations, proposals, and other materials to effectively communicate value propositions and drive sales.
- Ensure that sales team members have access to the necessary information and tools to perform their roles effectively.
- Assist in the collection and analysis of sales data to identify trends, patterns, and opportunities.
- Generate reports and dashboards to provide insights into sales performance and help inform strategic decision-making.
- Support sales leadership in forecasting, budgeting, and planning activities through data analysis and reporting
- Support the sales team and contribute to their success and provide administrative support to the sales team.
- Support the sales team in preparing sales reports, analyzing data, and identifying opportunities for improvement.
- Maintain accurate and up-to-date records of customer interactions, sales activities, and transactions.
Responsibility: - Customer Relationship Management: Maintaining accurate and up-to-date records of customer interactions, sales activities, and transactions. Following up with customers to ensure satisfaction, address any issues, and build long-term relationships.
- Collaborate with cross-functional teams, including marketing, finance, and operations, to ensure seamless coordination of sales activities.
- Order Processing and Documentation: Supporting the sales team in preparing sales proposals, contracts, and invoices. Ensuring accurate processing and documentation of sales transactions with Operation team.
- Sales Support Materials: Collaborating with the marketing team to create and update sales support materials like brochures, presentations, and product catalogs. Ensuring these materials are up to date and readily available for the sales team.
RequirementsQualifications:
- Bachelor's degree or equivalent in a IT field.
- Proven experience in a similar sales support or administrative role, preferably within the industry.
- Excellent communication and interpersonal skills with the ability to build rapport with customers and work effectively within a team.
- Strong organizational skills with attention to detail and the ability to multitask and prioritize tasks effectively.
- Proficiency in using CRM software or other sales-related tools and technologies.
- Basic understanding of sales principles and techniques.
- Proficient in computer skills, including MS Office Suite (Word, Excel, PowerPoint), email, and internet research.
- Strong problem-solving skills and the ability to work under pressure in a fast-paced environment.
- Flexibility to adapt to changing priorities and willingness to take on additional responsibilities when necessary.
Personal Skills (MUST):- High sense of responsibility and ownership, acting like owner in what you do.
- Exceptional communication and presentation skills.
- Being able to work on your own or in a team.
- Being able to work to tight deadlines.
- Ability to maintain composure during stressful situation.
- Handling many tasks & responsibilities.
- Fluent in Arabic and English.
