Job Description
The Cigna Healthcare Group is a global health service company dedicated to helping people improve their health, well-being and peace of mind.Cigna KSA is the first international insurance company’s branch that has obtained the license in KSA, licensed in Saudi Arabia in February 2023 as a Health Insurance Company. It started its operations by the end of 2023.Cigna is committed to its Middle East and Africa (“MEA”) business which it regards as an exciting engine for growth. Working closely with Cigna’s International businesses around the World Cigna MEA serves sectors including our significant corporate business across MEA, Governments seeking sector and population health solutions and cover for high net-worth individuals worldwide, using solutions based in the insurance sector as well as the provision of services. With major business wins to date this business is well-positioned for the future, and the successful candidate will be a key and valued contributor to Cigna MEA. Cigna is excited to have the opportunity to play a key role in the growth and innovation of the Saudi Arabian health services industry. Aligned with Vision 2030, Cigna aims to deliver global best practice, health capabilities and innovation and to bring a world of cutting-edge technology and global expertise to the Saudi Arabian healthcare system.We are currently looking to hire a Sales Support Associate Analyst to join our Amazing Team in Riyadh.Responsibilities : • To manage quote requests and proposals using manual quoting tool, for all locations and for both SME and corporate team (direct and broker channel)• Mailbox management- Completion of allocated QR by end of day.• Submission of daily productivity reports.• Working collaboratively within the support and broader sales team• Responding to underwriters, broker and client’s queries within TAT• Supporting important sales projects• Building trust/relationships with internal teams and brokers/clients • Salesforce management, reports and internal calls• Product mastery• Contribute towards building and improvisation of internal processes and guidelines• Supporting sales team and enabling them to sell when they are away for meetings• Business awareness and prioritization• Strong interpersonal skills with good verbal and written communication to internal and external clients.• Provide the highest levels of customer service, striving for first contact resolution, responding within given timelines written or verbal• Build relations with internal departments to ensure all resources are utilized to the benefit of the client/broker, working within the regional benefits and reaching out to relevant service teams where necessary• Work well in a team environment.• Efficiency and Accuracy• Handling objections – which usually happens on multiple brokers/channels• Proactiveness and taking accountability• Ensure the accuracy, completeness, and compliance of the documents before it is sent for onboarding and policy installation.• Verify that all information provided is in compliance with regulations and company policies. • Should be working from Sunday to Thursday, ideally in line with KSA timings. However, we can be flexible depending on the workload and availabilityAbout The Cigna Group Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support. Do not email SeeYourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response.
