Job Description
The Sales Account Representative at CEQUENS is a crucial role within the Enterprise Sales department, winning, nurturing and expanding relationships with new and existing clients to maximize sales opportunities and ensure customer satisfaction. A large part of this role involves winning new business so the right candidate must have a hunter mentality and a proven new business development history. The position also involves managing and retaining clients, understanding their needs, and ensuring the delivery of exceptional service. So as well as wining new business the Sales Account Representative works closely with clients to understand their business objectives and align CEQUENS' CPaaS / SaaS solutions accordingly, ensuring a partnership that supports and enhances the clients' strategic goals.
Main Areas of ResponsibilityClient Relationship Management
- Maintain and enhance relationships with existing clients by providing exceptional service and understanding their business needs and challenges.
- Act as the primary point of contact for all matters specific to assigned clients, resolving issues and ensuring satisfaction.
Account Retention and Expansion
- Monitor and analyze customers’ usage of our product to identify opportunities for deeper engagement and upselling.
- Develop strategies to retain existing client relationships and increase revenue through cross-selling and upselling activities.
New Sales and Revenue Targets
- Achieve new business sales with new clients to CEQUENS, hitting targets and objectives
Contract Management and Negotiation
- Negotiate contracts and close agreements, securing optimal terms that benefit both the client and CEQUENS.
- Ensure timely and successful delivery of solutions according to customer needs and objectives, coordinating with other teams as needed.
Feedback and Market Insights
- Gather client feedback to improve ongoing customer service and product development.
- Keep abreast of industry trends and provide feedback from the market to company leadership.
