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Job Description

System Support and Maintenance:

  • Operational Support: Provide daily operational support for the RMS, ensuring that system functions are performed accurately and efficiently.
  • Maintenance: Perform routine maintenance tasks, including system updates, backups, and troubleshooting of system issues.

Troubleshooting and Repair:

  • Technical Support: Diagnose and resolve technical issues related to the RMS, including software malfunctions and hardware problems.
  • Repair: Implement corrective actions to repair and restore system functionality, coordinating with vendors or IT support as needed.

System Monitoring:

  • Monitoring: Monitor the performance of the RMS, including system health, resource utilization, and data integrity.
  • Alerts: Respond to system alerts and notifications, addressing issues promptly to minimize downtime.

User Support:

  • Assistance: Provide support to end-users, including answering questions, resolving issues, and offering guidance on system use.
  • Training: Assist in training users on how to effectively use the RMS and its features.

Documentation and Reporting:

  • Record Keeping: Maintain accurate records of system maintenance, troubleshooting activities, and user support interactions.
  • Reporting: Prepare and submit reports on system performance, issues, and resolution status to the RMS Supervisor.

System Upgrades and Improvements:

  • Upgrades: Assist with the implementation of system upgrades, including installing new software, configuring new features, and testing functionality.
  • Improvements: Identify opportunities for system improvements and collaborate with the RMS Supervisor to implement enhancements.

Compliance and Safety:

  • Regulatory Compliance: Ensure that all system operations and maintenance activities comply with relevant regulations and organizational policies.
  • Safety Protocols: Follow and enforce safety protocols related to the use and management of RMS hardware and software.

Collaboration and Communication:

  • Team Collaboration: Work closely with other RMS team members and IT staff to address complex issues and support system initiatives.
  • Communication: Effectively communicate with stakeholders, providing updates on system status and addressing any concerns.


Skills

Technical Expertise:

  • RMS Knowledge: Strong understanding of Resource Management Systems and related technologies.
  • Technical Skills: Proficiency in using and troubleshooting RMS software and hardware.

Problem-Solving:

  • Troubleshooting: Excellent problem-solving skills to diagnose and resolve technical issues efficiently.
  • Analytical Skills: Ability to analyze system performance and implement solutions to improve functionality.

Communication:

  • Effective Communication: Strong verbal and written communication skills for interacting with end-users, team members, and stakeholders.
  • Customer Service: Ability to provide high-quality support and assistance to users.

Organizational Skills:

  • Time Management: Ability to manage multiple tasks and priorities effectively.
  • Attention to Detail: High level of attention to detail in system maintenance, troubleshooting, and documentation.

Educational Background:

  • Education: Associate’s degree or technical certification in Information Technology, Computer Science, or a related field.
  • Experience: Relevant experience in system support or technical roles, with hands-on experience in managing and troubleshooting RMS.


Job Details

Job Location
Saudi Arabia
Company Industry
Facilities & Property Management
Company Type
Employer (Private Sector)
Job Role
Maintenance, Repair, and Technician
Employment Type
Full Time Employee
Monthly Salary Range
Unspecified
Number of Vacancies
1
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Safari Group
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Safari group of companies' activities in several sectors have put us among the who's who in the Kingdom. Currently number fifty three on the Arab News Top 100 Saudi companies and a leader in various areas, Safari Group has the vision and fundamental strength to expand further, both within the Kingdom and abroad. Safari Group has experienced consistent and accelerated growth. Only seven companies on the Arab News Top 100 Saudi Companies list had higher revenue growth in 2004. Currently our assets are in excess of three hundred million Saudi Riyals. Our present Operation & Maintenance contracts alone have a combined value of more than 2.5 billion. As of now we have executed over 120 government contracts and have serviced, maintained and operated over 200 million square meters of facilities in commercial, residential, institutional, government and municipal areas. Our impressive list of clients is testimony to what Safari Group, and our more than 8000 employees, is achieving through our professional performance. Delivering quality service and competitive value unites our diversified activities and will continue to do so in this era of accelerated and sustainable growth.

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