Position
Retail Manager - East
As Retail Manager, you will be responsible for the people, standards, customer experience, financial and operational management of stores in your area of accountability. Responsible to support, coach, and develop your teams to translate the retail plans into tangible actions that enable store leaders and store teams to reach and exceed their agreed targets. Build, develop and implement store and area plans to maximise sales and KPIs performance + Define, build, and follow up on people development plans in partnership with training and education
+ Maintain both fulfillment of leadership roles and general headcount through active succession planning and recruitment and follow the right process.
+ Lead by example in driving service culture, instore observations to monitor customer service levels and monitoring of customer service reports
+ Gain awareness of market/customer trends in the retail industry and monitor what local competitors are doing, communicate back to Offer and Marketing Team where appropriate
+ Accountable to deliver all agreed sales and KPI targets for area of responsibility
+ Exceed monthly sales turnover vs agreed budget
+ Meet pre agreed KPIs of conversion, ATV, UPT and Sephora Collection
+ Customer measures, lead them to exceed CRM recruitment targets, CRM contribution and App sign ups
+ Improve store productivity and efficiency through implementing use of Rotageek and back-office modelling
+ Shrinkage and the level of stock by store, meet company Audit results >85%
+ Deliver agreed company measures in both Happy App and LOvemeter >80%
+ Exceed agreed annual company employee satisfaction target
+ Define, build, and follow up on people development plans in partnership with training and education
+ You have a Degree in Business or Administration.
+ You have experience in Customer Experience.
+ Knowledge and experience in sales, service and commercial KPI environments focusing on, but nor restricted to, conversion and average basket
+ Comprehensive beauty Industry knowledge, up to date on trends and latest products
+ Competent in Microsoft office, you have knowledge in PowerPoint & Excel
+ You have experience in Leadership & transversal management skills
+ You have Commercial background and ME market awareness
+ You have Excellent communication skills
+ You are Flexibility, adaptability & creativity
+ High achievement drive, ability, and desire to drive change, team player and confident to work alone
+ Embraces change, seizes opportunities, leads from the front
+ You have high level of energy, enthusiasm, and motivation
+ You fully understand the business needs and adapt to all requirements of a fast-paced environment.
+ You can collaborate, connect, and build relationships with store teams, Area Managers, and different support teams within Sephora Middle East HQ.
+ You have a Minimum of 5-7 years’ experience in sales, operations and/or services within the beauty/retail/hospitality industry
+ You speaks both Arabic English
+ You have a valid driving license
Required experience : Minimum 3 years
Required experience : Minimum 5 years
Required experience : Beginner
Required experience : Prima Esperienza
Retail Manager - East
Retail - Sephora
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