Main Responsibilities:
Overseeing day-to-day operations of the restaurant
Managing and leading a team of staff members
Ensuring high levels of customer satisfaction and service quality
Handling customer complaints and resolving issues promptly
Maintaining inventory and ordering supplies as needed
Monitoring and controlling budgets and costs
Training and mentoring new staff members
Ensuring compliance with health and safety regulations
Preparing and submitting reports on financial performance and operational goals
Collaborating with marketing teams to enhance promotions and customer engagement
Essential Qualifications:
Bachelor's degree in Hospitality Management, Business Administration, or related field
Minimum of 4-5 years of experience in restaurant management or similar roles
Skills Required:
Strong leadership and team management abilities
Excellent communication and interpersonal skills
Ability to handle high-pressure situations and multitask
In-depth knowledge of restaurant operations, including budgeting, inventory, and customer service
Proficiency in restaurant management software and POS systems
Strong problem-solving and decision-making skills
Excellent organizational skills and attention to detail