Restaurant Manager

Job Summary:

The Restaurant Manager is responsible for overseeing all aspects of the restaurant’s daily operations, ensuring exceptional guest experiences, and managing the team to deliver high-quality service. This role combines hands-on management, strategic planning, and team leadership to ensure that all operations align with the hotel's standards and financial goals. The ideal candidate should have a strong background in hospitality, excellent customer service skills, and experience managing restaurant teams.

Key Responsibilities:

1. Guest Experience & Service Excellence

• Ensure that all guests receive exceptional service, maintaining the highest standards in hospitality.
• Handle guest complaints and feedback in a professional manner, taking immediate action to resolve any issues.
• Monitor and continually improve service flow, ambiance, and cleanliness to enhance the overall dining experience.

1. Team Leadership & Training

• Recruit, hire, and train restaurant staff, ensuring a motivated and skilled team.
• Provide ongoing coaching and development to staff, fostering a positive and efficient work environment.
• Create work schedules, manage shifts, and ensure adequate staffing levels to meet peak and off-peak demands.

1. Operational Management

• Oversee the daily operations of the restaurant, including opening, closing, and shift management.
• Ensure that the restaurant complies with health, safety, and hygiene standards in all areas.
• Work closely with the kitchen and front-of-house teams to ensure smooth and coordinated service.

1. Inventory & Cost Control

• Monitor inventory levels and coordinate with suppliers for timely stock replenishment.
• Control costs by reducing waste, managing labor hours, and optimizing menu pricing.
• Assist in developing and implementing cost-control measures to maintain budget targets.

1. Menu Planning & Promotions

• Collaborate with the Chef to ensure the menu aligns with guest preferences and seasonal trends.
• Coordinate with the marketing team to develop promotional events, holiday specials, and themed nights.
• Monitor the success of new menu items and promotions, providing feedback for improvements.

1. Financial Management

• Prepare and review daily, weekly, and monthly financial reports for restaurant performance.
• Oversee cash management procedures and ensure accurate transaction processing.
• Analyze financial data to optimize revenue, identify trends, and forecast future sales.

1. Marketing & Community Engagement

• Engage with the local community to promote the restaurant and build brand awareness.
• Collaborate with the hotel’s marketing team to develop social media content, special events, and partnerships.
• Stay informed about local dining trends and competitors, adjusting strategies as needed.