Representative VI, Customer Service Job

Rowad is a leading plastic product manufacturer in the Middle East. Our products are exported to more than 30 countries around the world. We believe in business excellence and through innovative manufacturing technologies, we offer the best products at competitive prices to our customers.

An exciting opportunity is available for (Representative, Customer Service) based in Dammam.

 Summary:

Receive and processes for non-routine customer inquiries and/or complaint covering products and service proactively maintain an ongoing relationship with key customers and sales staff. May handle multiple product markets.

   In this role, you will be responsible for:

• Act as first referral point for escalated customer calls to ensure the handling of routine customer complaints are met.
• Serves as a communication link between customers and sales staff to assure responsiveness.
• Assist with research into a variety of customer complaints and issues to obtain a resolution.
• Knowledge of company product lines, product features and attributes, existing markets, and market-related initiatives.
• Track order activity and alerts appropriate staff of any potential delivery problems.
• Complete reports and documentation as required.
• Follow up on internal and external complaints.
• Participate in team projects. Identifies and shares continuous improvement ideas that enhance customer requirements.

Minimum Qualification and Experience:
• Bachelor’s or Diploma Degree.
• Minimum of 1 year experience with a bachelor's degree or minimum of 3 years with a Diploma degree in the same field.

         Knowledge & Skills Required:

• Interpersonal Effectiveness.
• Sales Support and Administration.
• Customer Support Technologies.
• SAP Systems.
• Customer Knowledge.
• Industry, Market and Product Knowledge.
• Customer interaction.
• Sales Systems.
• Fluency in English language with excellent communication (written & oral) skills.
• Knowledge of MS Office applications (Word, Excel, Outlook, etc.)