JOB PURPOSE:
To provide accurate and actionable performance reports for the Unified IT Command Center, supporting stakeholders in making informed decisions.
ROLE AND RESPONSIBILITIES:
• Maintain dashboards that offer a comprehensive view of IT service performance, operational efficiency, and observability data.
• Ensure data consistency by coordinating inputs from multiple monitoring, analytics, and reporting systems.
• Regularly generate reports on incident trends, SLA compliance, system health, and observability metrics, customized for different stakeholder groups.
• Design and implement reporting frameworks that can scale with the organization’s growth and changing requirements.
• Identify patterns or anomalies in performance data and work with relevant teams to address them.
• Automate reporting processes wherever feasible to ensure timely delivery of insights.
• Work with service delivery and quality management teams to align reports with organizational goals and priorities.