Regional Field Services Engineer

CORPORATE SUMMARY

Leica Microsystems

Leica Microsystems is a world leader in microscopes and scientific instruments. Founded as a family business in the nineteenth century, the company’s history was marked by unparalleled innovation on its way to becoming a global enterprise. 

Its historically close cooperation with the scientific community is the key to Leica Microsystems’ tradition of innovation, which draws on users’ ideas and creates solutions tailored to their requirements. At the global level, Leica Microsystems is organized in three divisions, all of which are among the leaders in their respective fields: the Life Science Division, Industry Division, and Medical Division.

Leica Microsystems has five manufacturing facilities in four countries, with sales and service organizations in 20 countries. The company is headquartered in Wetzlar, Germany.

Job Title:

Field Service Engineer Northeast Europe, Middle East and Africa Region

GENERAL SUMMARY

The Field Service Engineer Northeast Europe, Middle East and Africa Region is responsible for ensuring quick resolution of complex customer challenges and empowering the team members with their functional knowledge.

Working across all levels of the business, you will play a key role in contributing to the growth of overall business beyond service as well. This will require collaborating with team members at the point of impact and across the organization. Identify and implement opportunities to improve, while also operating as a change agent to ensure processes and standard work are being sustained and effective.

KEY RESPONSIBILITIES

• Proficient in range of products from a single or multiple product groups with advanced expertise in atleast 2 complex products from a product group
• Perform Advanced Installations as well as Advanced Repairs
• Work closely with NEEMEA Channel Partners and support their training, installation and repair cases.
• Remain available to perform Preventive Maintenance and other administrative tasks as required in the region
• Provide informal guidance to junior team members and extend support in complex situations by proactively sharing knowledge
• Have a good understanding of how the team integrates with others to achieve objectives
• Provide solutions to problems in situations that are atypical or infrequently occurring based on existing precedents or procedures
• Support business implementation and readiness plans, through project planning, management and creation of work instructions and SOPs
• Prepare and execute action plans for growth through service revenue generation in NEEMEA

REQUIREMENTS FOR THIS POSITION

Professional Experience

• Technical expertise in handling repairs, calibrations, upgrades and allied tasks
• Networking, influencing, and communicating effectively across functions and at all levels.
• Excellent visual, written, and other communication skills.
• Training and/or coaching experience
• Experience in maintaining, applying global processes
• Track record of delivering standardization, simplification and continuous improvement across key business areas
• Experience in working in a matrix organisation including building relationships remotely and cross culturally;

b)  Education

• Bachelor’s Degree Required or similar
• Graduate engineer or similar preferred

c)  Language

• English and preferably regional language

d) Travel (required estimated % of time)

• Up to 70% travel

e) Other

• Excellent Microsoft Office application skills (Word, Excel, PowerPoint)

PERSONAL TRAIT PROFILE

• Self-motivated, with high levels of ownership.
• Resilient in handling challenges without losing effectiveness
• Enthusiastic about the benefits of a well-maintained, well-documented process
• Thorough and disciplined with a high attention to detail
• A driven and customer focused mentality
• Analytical and able to think critically, while also seeing the bigger picture.
• Excellent communicator and results-driven collaborator with good influence skills;
• Proven in problem solving via proactive flexible mindset and actions
• Ability to understand complex information/concepts quickly and articulate them in an understandable clear format;
• Familiarity with standard IT tools

KEY RELATIONSHIPS

a)  Direct

• Reports to Sales Director Enablement NEEMEA
• NEEMEA Channel Partner Management Team

b)  Indirect

• Regional and Global service teams
• Tools & Infrastructure team

Danaher

Danaher Corporation is one of the most remarkable success stories in the Fortune 500. In addition to Leica, Danaher owns some of the world’s leading industrial brands - products that span the most demanding applications in the world. Currently over 50 companies and 60,000 employees around the globe are working together challenging each other to take this success even further. Our joint quest does not only increase chance of success, it also fosters an environment in which a global career path is encouraged and limited only by your talent, capacity and ambitions.

At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what’s next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit www.danaher.com.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.