Regional Customer Service Manager (m/f) - Riyadh / Saudi Arabia

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Apply now for the position of Regional Customer Service Manager (m/f)- Based in Riyadh, Saudi Arabia. Managing the Customer Service in the selected regional area as an economic unit with a process oriented organization.

 Following local and HQ defined business objective for achieving required operating profit.

Expanding Healthcare competitiveness with professional services to ensure highest customer satisfaction in the selected region.

Your role:

• Maintain highest customer satisfaction including profitability in particular within the framework of Siemens Healthcare, Customer Services.
• Act as a "Customer Care Manager" and ensures that all customer requirements are met to maintain high level of customer satisfaction.
• Implement the service budgets by including the installed base development, the contractual/non-contractual work and service sales programs to meet the defined Healthcare target agreement.
• Ensure highest technical, operational and financial performance in project installations and equipment services (maintenance, upgrade and update) of medical equipment according to technical specification.
• Contribute to the Service Operation functions and follow the implementation of the required Service Support Processes SERVOR (Registration, clarification, dispatch, spare part logistic, service confirmation).
• Overview recourse development and execute required man power calculation related to installed-base development and budget frame
• Develop staff training in coordination with its respective supervisors/managers.
• Ensure extensive sales support to the local sales organization / business area managers
• Coordinate customer pricing for maintenance contract and other service sales offers
• Ensure technical collaboration and knowledge transfer during sales offers and projects.
• Holds the disciplinary responsibility for the staff assigned to him/her.
• Informing the staff about the economic development of the business.

Your expertise and qualifications:

•  Bachelor’s degree in engineering, Business Administration, or a related field (Master’s degree preferred).
• Minimum 5 years of experience in customer service management, preferably in the healthcare or medical devices sector.
• Strong leadership and interpersonal skills.
• Excellent communication and negotiation abilities.
• Analytical mindset with proficiency in reporting tools and CRM systems.
• Knowledge of the medical imaging devices.
• Experience working in a multinational environment.
• Familiarity with Saudi Vision 2030 initiatives related to healthcare.

Who we are:

We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work:

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Check our Careers Site at Careers (siemens-healthineers.com)

As an equal opportunity employer, we welcome applications from individuals with disabilities.

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