Receptionist - Riyadh

Objectives 

• Ensure the highest level of customer care and satisfaction at all times 
• Ensure all customers and visitors receive a pleasant and courteous welcome, promoting the professional image of  the company 
• Answer all internal and external calls swiftly and direct them effectively and transfer the calls to the sales staff ∙ Help Retailer to achieve industry-leading standards of process efficiency and cost control
• Ensure compliance with company policies and industry guidelines 
• Count the showroom traffic and the received phone calls and to be reported to the sales manager on daily basis.
• Support the sales staff in the delivery process documentation. 

Measures 

• VQM / dealer audit 
• Customer satisfaction (CEM) 
• Departmental administrative costs 

Key Tasks 

Objective: Ensure the highest level of customer care and satisfaction at all times 

∙ Maintain presence at reception desk, ensuring that all customers queries, whether in person or on the  telephone, are answered and dealt with immediately. 

∙ Page members of staff as needed, monitoring where and to whom customers are referred. ∙ Establish message and sign in and out systems to monitor whereabouts of key personnel at all times. 

Objective: Ensure all customers and visitors receive a pleasant and courteous welcome, promoting the professional  image of the company. 

∙ Develop and maintain excellent working relationships with customers by meeting and exceeding their  expectations. 

∙ Direct all customers towards the seating area when waiting for attention and offer refreshments. ∙ Ensure the reception desk is kept tidy to promote the professional image of the Retailer. ∙ Handle dissatisfied customers calmly and bring customer complaints to the attention of the Brand Manager  immediately. 

Objective: Answer all internal and external calls swiftly and direct them effectively 

∙ Answer all calls promptly and in a consistently professional and friendly manner. 

∙ Ensure all calls are properly identified and announced and the caller’s business is established. ∙ Notify the Brand Manager of calls not being answered or returned by any member of staff. 

Objective: Help Retailer to achieve industry-leading standards of process efficiency and cost control ∙ Listen carefully and write messages clearly and legibly. 

∙ Ensure all requested administration, documentation and communications are completed in an accurate and  timely manner. 

∙ Develop and maintain effective communication with all Retailer personnel. 

∙ Develop and maintain effective communication with all visitors to the Retailer. 

Objective: Ensure compliance with company policies and industry guidelines 

∙ Operate within the law at all times. 

∙ Ensure all health and safety legislation and internal procedures are followed. 

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