1- Implement all instructions & directives coming from Regional Manager and ensure that all staff follows.
2- Follow the instructions from immediate Superior; Supervisor / Asst. Manager / Regional Manager
3- Supervise and participate in the daily movement.
4- Always enhance the company image by giving up-to-standard quality of service to all passengers.
5- Must apply and practice the Service Lever Agreement and Standard Meet & Greet at all times.
6- Ensure security of the lounge by helping to monitor the access of passengers.
7- To accept entitled passengers based on lounge acceptance policy and procedures.
8- To always give best quality of customer service to all passengers.
9- Submit all daily reports to Admin. Office on time i.e., Lounge passenger statistics and shift hand over report.
10- Organize and maintain all files and records.
11- Follow up changes in flight timings, secure correct timings and inform to passengers.
12- To always report and give update on any passenger's feedback and comments.
13- Keep valid record and updated information for all lounge daily operational forms.
14- To act on passenger's comments, observation, and complaints on the spot.
15- Ensure all the facilities at the lounge are in good working condition.
16- Ensure to provide proper procedure regarding customer complaints with immediate distribution of relevant information to immediate Superior; Supervisor / Senior Supervisor / Regional Manager.
17- To report immediately all lounge discrepancy, work related problems and unnecessary events.
18- Responsible for the cash sales of lounge Entrance Fee with proper remitting to the Admin Office on time (as applicable).
19- Diplomatic and resourceful to solve at the shortest possible time.
20- Perform other duties as assigned by Regional Manager .
21- To avoid the passenger missed their flight.
22- To control the usage of all office and lounge stationery
23- Always ensure 100% hygiene results.
24- Ensure high quality of customer service given to all passengers.
25- Must follow the personal hygiene and grooming as per the standard.
26- Always complies with all hygiene practices and regulations as per the company policy.
27- Participate in team department building activity, gatherings, party, and meeting with all staff.
28- Train subordinates to do their own work well. Analyze their strength and weakness and help to develop them accordingly.
29- To increase staff productivity and raised their moral.
30- Encourage participation and create effort by maintaining a constructive attitude toward suggestion.
31- Attend any related training course schedule by the company or internally.
32- To solve and assist staff in solving their problems both personal and work related.
33- Utilize all the receptionist skills to achieve maximum passenger's satisfaction.
34- Assign work to new coming staff in clear terms, check and follow up.
35- Supervise operation by personal observation and analyze or records so that work is performed at minimum cost and with proper standard of quality and speed.
36- Keep self-updated on all developments within the company.
37- Suggest procedures or policy for the improvement to increase the efficiency of all section area.
38- Perform other job-related duties as assigned.
39- Perform other duties related to the job and/or the operation of the company, in accordance with the regulations of the Saudi Labor of Law. Adherence to Cybersecurity policies and procedures.
40- Dealing with data and information according to their level of classification.
41- Avoid violating the rights of any person or company protected by copyrights, patents, or any other intellectual property, or similar laws or regulations.
42- Compliance with Cybersecurity requirements related to the protection of user devices, Internet, software, systems, and Email requirements.
43- Adhere to the acceptable use policy and Using CATRION information and technical assets only for business purposes.
44- Obtaining the required permit from the security department or the owner of the authority in CATRION before hosting visitors in the company's specific sensitive sites.
45- Reporting Cybersecurity incidents.
