Job Description: -
Job Purpose:
To maintain and enhance the quality of IT services provided by the Unified IT Command Center, ensuring compliance with performance standards and driving continuous improvements.
ROLE AND RESPONSIBILITIES
• Develop and implement quality assurance processes for IT services, aligning with organizational and industry standards.
• Periodically audit IT operations to ensure adherence to defined quality metrics and SLA/SLO compliance.
• Collaborate with technical teams to ensure monitoring systems provide actionable data for quality improvements.
• Define and track quality metrics for service performance, such as availability, response time, and error rates.
• Support initiatives to ensure predictive monitoring and anomaly detection methods align with quality objectives.
• Provide actionable recommendations to improve workflows, processes, and service delivery mechanisms.
• Deliver regular reports on quality performance, highlighting areas for improvement and progress toward established goals.
QUALIFICATIONS AND EDUCATION REQUIREMENTS
• Bachelor's degree in IT, Quality Management, or a related field.
• Minimum of 10 years of experience in IT field.
• Should have prior experience in quality process/standards in IT Infra, Command Center, ITIL, ISO 20000 etc
• Minimum of 5 years of experience in quality assurance, performance monitoring, and implementing process improvement frameworks.
Technical qualifications:
• Practical experience with quality management frameworks and continuous improvement methodologies.
• Familiarity with performance monitoring and metrics tracking for IT services.
• Ability to lead RCA processes and recommend actionable improvements.
Who We Are We have been using our skills and experience to help mobile service providers and vendors design and build brilliant mobile data networks that delight their users since 1999. Today the Flint team combines decades of telecoms and networking experience, coupled with the business insight, project management skills and resourcing capabilities that make mobile data projects happen quickly and efficiently. Although our industry has changed dramatically since Flint was founded, we have kept the same core values: Specialist – we provide specialist people, projects and training Timely – we have the expertise and resources you need, when you need them Flexible – we build the right team for the project, every time Value for money – we deliver value by getting it right first time Cutting edge – we have a deep knowledge of current, new and emerging technologies Independent – we’re not tied to specific vendors or systems We do business in over 20 countries around the world, delivering our services to Tier 1 and Tier 2 mobile network operators and vendors through three specialized business divisions: Flint Projects – delivery of projects and solutions for mobile networks, from concept through to acceptance Flint Specialists – highly skilled professionals and teams that enable mobile projects and solutions worldwide Flint Academy – tailored technical training for service providers and vendors.