Quality Manager (Field) - Consumer Panels

We’re the world’s leading data, insights, and consulting company; we shape the brands of tomorrow by better understanding people everywhere.

Worldpanel provides brands and retailers with a unique, 360-degree understanding of consumer behaviour across the globe. We are shopper-centric, continuously monitoring the purchase and usage behaviour through the largest omnipanel in the world. With unparalleled datasets, pioneering technology and expert analysts, we partner with brands and retailers of all sizes, empowering them to reimagine what’s possible, and change the landscape to create a better, healthier, more sustainable and inclusive world.

Job Details

Kantar is the world’s leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies. Kantar’s 25,000 people based in more than 100 countries help the world’s leading organisations succeed and grow. Nobody knows people better than Kantar. We provide insight and inspiration to help our clients, our people and society to create and flourish in an extraordinary world.

Our Worldpanel colleagues are the global experts in shopper behaviour, offering continuous monitoring, advanced analytics and tailored solutions to inspire successful decisions by leading organisations worldwide. Worldpanel turns purchase behaviour into competitive advantage across a diverse range of markets including tech, fashion, telecoms and FMCG.

We are recruiting for a Quality Manager to ensure that the highest quality standards are met consistently across all operational functions in Kantar Worldpanel Middle East.

The Quality Manager will be responsible for designing, implementing, and overseeing quality assurance programs across the data collection, processing, and reporting phases to ensure that all data released to clients meets rigorous accuracy and reliability standards.

The Quality Manager will report to the Operations Director and will work closely with Field Operations, Data Processing, and Product Dictionary teams.

Kantar is committed to offering equal opportunities to all individuals including during the recruitment process. If you require any reasonable adjustments or assistance, please advise us in advance of your interview so that we can make the necessary arrangements.

• Ensuring Consistency and Accuracy: Implement and monitor quality assurance processes to ensure data accuracy and consistency across all operational teams and client deliverables.
• Drive Continuous Improvement: Identify and lead initiatives to continuously improve quality standards and processes, reducing error rates and increasing overall efficiency.
• Stakeholder Communication: Serve as the primary point of contact for all quality-related matters, providing regular updates and actionable recommendations to senior management and other partners.
• Resource Management: Efficiently handle quality control resources, including budget and personnel, to maximize output and ensure adherence to timelines.

• Ensure compliance with all relevant industry standards and regulations.
• Identify and mitigate risks related to data quality and operational processes.
• Maintain confidentiality and data protection standards in all quality control activities.

• Proven experience in quality management, preferably within panel operations, data processing, or a related field.
• Consistent track record in implementing and maintaining quality assurance programs in a large-scale, complex operational environment.
• Strong project management skills with experience in managing timelines, budgets, and resources.
• Technical expertise in statistical quality control processes and data analysis.
• Experience in multicultural team management and working in a global organization.

• Strong attention to detail with the ability to identify and address quality issues proactively.
• Excellent communication and interpersonal skills, with the ability to influence and persuade stakeholders at all levels.
• Ability to work under pressure and manage multiple priorities in a fast-paced environment.
• Innovative mindset with a focus on continuous improvement and best practices.
• Ability to mentor and develop team members, fostering a culture of quality and excellence.
• Business proficiency in both English and Arabic.
   

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Why join Kantar?

We shape the brands of tomorrow by better understanding people everywhere. By understanding people, we can understand what drives their decisions, actions, and aspirations on a global scale. And by amplifying our in-depth expertise of human understanding alongside ground-breaking technology, we can help brands find concrete insights that will help them succeed in our fast-paced, ever shifting world.

And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We’re dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like you’re not an exact match, we’d love to receive your application and talk to you about this job or others at Kantar.