We are seeking a detail-oriented and analytical Quality Assurance Specialist to join our Customer Care Department.
Key Responsibilities:
Review and evaluate customer interactions (chats) to ensure
Compliance with company standards and policies.
Develop and implement quality assurance processes and metrics.
Provide constructive feedback to customer care representatives based on evaluations.
Prepare regular reports on quality performance, identifying trends and areas for improvement.
Work with cross-functional teams to implement changes based on quality findings.