Blacklane works with thousands of professional chauffeurs around the globe. They are the face of Blacklane and need to understand and adhere to our quality standards.
As part of the KSA Operations teams you will support and motivate them to deliver a consistently safe, reliable, and elevated guest experience. You will be a key pillar of Blacklane’s training and quality standards. You will be responsible for maintaining and improving the quality standards of our chauffeur services in KSA. By leveraging data-driven insights, you will lead the development and implementation of training programs, ensure adherence to quality standards, and foster a culture of excellence within our partner network. If you're a methodical person obsessed with details, luxury, sustainability and ultra-high quality then we'd love to schedule a call. You'll be joining a great international team of highly talented people who are more than eager to welcome you onboard!
YOUR CHALLENGE:
- Develop and lead Blacklane’s chauffeur training academy and programs in KSA
- Design & grow the theoretical and practical courses in all segments of chauffeur-training and manage our Learning Management Systems in English as well as Arabic
- Use data to help identify areas of improvement in chauffeur performance and quality and provide insights for new training materials.
- Manage our auditing process, quality assurance frameworks and conduct spot checks.
- Manage the quality of our partners by analyzing data, setting clear expectations and providing frameworks for other operations teams.
- Carry out theoretical and practical sessions covering the key competency areas identified in the core chauffeur training modules.
- Promote a culture of teamwork, sustainability, stability, respect and tolerance
- Provide feedback and continuously develop the effectiveness of the course material to the Head of Operations and Global Quality Team.
ABOUT YOU:
- You have 6+ years relevant work experience in a business environment.
- You have a strong passion for quality, professionalism and delivering high-quality services.
- You have an in-depth understanding of luxury service elements and the ability to ensure guest satisfaction.
- You’re passionate about electric vehicles, sustainability, and the future of mobility.
- You have experience in setting up and implementing quality and training programs within luxury industries, with a track record of improved performance.
- You’re strong at data analysis, including gathering, analyzing, and drawing meaningful conclusions to drive insights and iterate on existing approaches.
- You are a team player, with the ability to motivate the team to improve each day and develop a sense of pride associated with chauffeuring.
- You have excellent organizational and communication skills, with the ability to multitask and prioritize.
- You have strong interpersonal skills and cultural sensitivity, coupled with effective communication and presentation abilities to diverse groups.
- You exhibit leadership qualities and the ability to lead and inspire teams.
About BlacklaneOur mission is simple but powerful: to become the world’s leading premium, global chauffeur service. Operating in 50+ countries, we reimagine chauffeur-driven rides by prioritizing reliability, innovation, and first-class service at every step. Blacklane is also at the forefront of sustainable mobility efforts, continuously working to reduce our operational impact on the planet.
Our Company CultureBlacklane has grown from a two-person startup in Berlin to a global team of over 300 people representing 54+ nationalities. Powered by our commitment to care, inclusion, innovation, and collaboration, we support employees through initiatives like Employee Resource Groups (ERGs), mentorship programs, and more.
Here are just a few examples of the ERGs fostering connection:
- LGBTQIA+ Network – Advocating for inclusivity and championing allyship.
- Bookclub – Encouraging cultural exchange, fostering discussion, critical thinking, and team engagement through shared reading and analysis.
- Blacklane Cares Leave – Spend up to eight paid hours annually volunteering for causes meaningful to you.
We welcome—and actively support—employees to create or join the communities that are important to them.
Why join us in a Blacklane on the fast lane?- Fair Pay & Shared Success → We provide good salaries and automatically enroll all employees in our Virtual Stock Options Plan (VSOP). Your shares vest over four years, with full transparency on their value growth through Ledgy.
- Blacklane Mystery Rides → As a valued contributor to our success and growth, we are pleased to offer you one complimentary ride per quarter to experience and evaluate our chauffeur services firsthand.
- Learning & Development at Blacklane → We value the person beyond the CV, which is why we are committed to your continuous growth—not just for the company’s success, but for your own professional development. We believe that when our employees stay ahead, so does Blacklane. That’s why you have free access to thousands of online courses on LinkedIn Learning, tailored to your career aspirations, along with a unique learning experience designed for those stepping into leadership roles.
- The way to your heart goes through your stomach? → If so, we’ve got something special for you, in Berlin: our weekly homecooked, quality office lunches. Not only do they fuel your mind and body, but they also provide the perfect opportunity to connect with colleagues from all departments, fostering stronger bonds beyond your own division.
- Your Health, No Compromise → with Nilo Health & WHOOPWe prioritize both your mental and physical well-being because a healthy team creates a thriving culture. That’s why we offer access to the Nilo Health platform for mental wellness and the WHOOP bracelet, after one year to support your fitness—available for you to use as you choose.
- Social responsibility → We Care: Learn more about Miracle flights and the meaningful impact behind our commitment to making a difference.
- Share your ideas with Blacklane’s C-Level - Our approachable C-Level team values your insights. Once a month, they host a consultation day where you’re invited to share your ideas, feedback, and constructive criticism—because your voice shapes our future.
We place great value on equal opportunities. Therefore, we welcome everyone to apply!
Curious to see us in action? Let’s go!→ Watch us on Amazon Prime
→ Listen to our CEO in Startup insider episode #1643
→ Blacklane is backed by investors who share our vision: Mercedes-Benz Mobility, Tasaru, Sixt, the Al Fahim Group, Alstin Capital, RI Digital Ventures, and b2venture
