Quality and Operations Executive

Justlife is rocking the region with its beautifully designed for all home services app and looking for brilliant minds and skilled professionals who can think outside the box and have a limit that defies the sky.

Do you envision shaping the future of all home services in one of the fast-growing tech startups based in Dubai?

Come onboard and dedicate yourself to becoming #everydaybetter!

Take over a key role as a Quality and Operations Executive inthe Business and Operations - KSA department, and be a part of this exciting adventure of never-ending growth and success. 
What we expect from you:

• Coordinate with service provider teams to uphold quality standards through continuous training and retraining
• Develop and monitor on-demand service delivery processes, ensuring compliance with Justlife’s procedures
• Use tools to track performance metrics, implementing action plans for underperformers
• Conduct area visits to engage with service providers, address challenges, and enhance service quality
• Collaborate with other departments to address performance issues, implement training, and coordinate key initiatives
• Execute communication strategies for updates, rewards, and bonuses
• Lead special projects, updating training materials and ensuring clear communication across teams

What we are looking for:

• Bachelor's degree from an accredited university
• 1-3 years of experience in a quality and service role, preferably in the home service industry
• Proficiency in Google and Excel Sheets (including basic formulas) and experience with on-demand service platforms
• Strong problem-solving skills and a data-driven decision-making mentality
• Exceptional communication skills in English
• Former experience with field operations
• Strong organizational skills, with the ability to manage multiple projects simultaneously
• Knowledge of quality standards and experience in developing and delivering training programs
• Analytical thinker with sound business judgment and the ability to enforce compliance
• Ability to troubleshoot technical issues and support performance improvement initiatives

PERKS OF BEING A PART of JUSTLIFE

Nothing would replace the start-up spirit, working with an evolving culture and fulfilling workplace! And, we offer you benefits like:
We care about you

• Flexible working hours and remote working arrangements depending on the job.
• One-day extra vacation on your birthday with our JustHoliday!
• Free Justlife credits so you can enjoy our own services.
• Work reality escapes opportunities through team-building games, challenges, and many more activities.

We improve you

• Working with a great team and entrepreneurial spirit.
• Continuous learning with mentorship, coaching, on-the-job, and internal-external training.
• Never-ending growth and fast career development and internal career opportunities.
• A fair and objective Performance Management System.

We recognize you

• Ignition of the hero in you through our ‘’JustHeroes’’ Reward and Recognition Program.
• Availability of company discounts and gift vouchers.