PROJECT MANAGER - COMMAND CENTRE IMPLEMENTATION

Job Summary:

We are seeking an experienced Park Operations Management System Expert to oversee the implementation of CmdCentr, a Smart Park Operations Management System. As a Project Manager, you will be responsible for ensuring the successful deployment, integration, and operational readiness of the system, working closely with internal stakeholders, system vendors, and third-party integrators. You will be part of the Master System Integrator (MSI) team, ensuring seamless coordination between IT systems and business operations for a world-class entertainment complex.

Key Responsibilities:

Project Management & Implementation:

• Lead the end-to-end implementation of CmdCentr, ensuring timely delivery and alignment with operational objectives.
• Develop and maintain a detailed project plan, including timelines, milestones, dependencies, and risk mitigation strategies.
• Ensure system configuration, data migration, and testing activities are aligned with business needs.
• Oversee UAT (User Acceptance Testing) and ensure system validation before go-live.

Stakeholder Coordination & Vendor Management:

• Act as the primary liaison between the CmdCentr vendor, MSI team, IT teams, and park operations.
• Work closely with the Master Service Integrator (MSI) team to ensure system compatibility, integrations, and interoperability with other park systems (e.g., ticketing, security, maintenance, IoT devices).
• Engage with park operations teams to gather requirements, address concerns, and drive system adoption.

System Integration & Technical Oversight:

• Ensure seamless integration between CmdCentr and other park systems such as:
  • Access control & ticketing systems
  • Enterprise Asset Management (EAM)
  • IoT sensors & surveillance systems
  • Incident & emergency response platforms
• Monitor system performance and ensure compliance with IT security and data governance policies.

Reporting & Governance:

• Provide regular project updates to senior management and stakeholders, highlighting progress, risks, and mitigation actions.

Qualifications & Experience:

• 10+ years of experience in IT project management, system implementation, and integration, preferably in the entertainment, theme park, or hospitality industry.
• Strong experience overseeing Smart Park Operations Management Systems (e.g., CmdCentr, Rides Management, Incident Management, Security Monitoring, and IoT Integrations).
• Solid understanding of IT infrastructure, cloud solutions, APIs, and system integrations.
• Strong knowledge of ITSM processes, incident management, and park operations workflows.
• Excellent stakeholder management, vendor coordination, and communication skills.

Vertical

Technology