Job Description
Job Summary:
The Project Manager at Tafaseel BPO will be responsible for planning, executing, and overseeing BPO projects to ensure they are completed on time, within scope, and on budget. This role involves coordinating cross-functional teams, managing client relationships, and ensuring project goals align with Tafaseel’s strategic objectives. The Project Manager will drive project success through effective communication, resource management, and risk mitigation strategies.
Key Responsibilities:
- Project Planning and Execution: Develop project plans, define project scope, objectives, and deliverables, and coordinate project tasks, timelines, and resources.
- Client Management: Act as the primary point of contact for clients, providing regular updates, managing expectations, and ensuring satisfaction with project progress and outcomes.
- Cross-Functional Coordination: Collaborate with various teams (e.g., operations, IT, HR) to ensure seamless project delivery and address any potential roadblocks.
- Budget Management: Monitor project budgets, control costs, and ensure that resources are allocated efficiently.
- Risk Management: Identify potential risks, develop mitigation strategies, and implement solutions to minimize project disruptions.
- Quality Assurance: Ensure that all project deliverables meet quality standards and client requirements.
- Reporting and Documentation: Maintain detailed project documentation, track project progress, and generate status reports for internal and external stakeholders.
- Process Improvement: Continuously seek opportunities to streamline processes, improve efficiency, and enhance project management practices.
Requirements:
- Bachelor’s degree in Project Management, Business Administration, or a related field.
- Minimum 10 years of experience in project management, preferably within the BPO or contact center industry.
- PMP or PRINCE2 certification is highly desirable.
- Proficiency in project management tools and software (e.g., Microsoft Project, Asana, Trello).
- Excellent leadership, communication, and interpersonal skills.
- Strong analytical and problem-solving abilities with attention to detail.
- Experience with client-facing roles, managing large-scale BPO projects.
- Ability to manage multiple projects simultaneously and meet tight deadlines.
- Familiarity with Lean, Six Sigma, or other process improvement methodologies.
