Job Description
What We DoManaging Cyber Risk Together – As the world becomes increasingly connected, the demand for cybersecurity solutions has never been greater. Forescout stands at the forefront of this critical need, delivering automated cybersecurity that ensures continuous alignment between our customers’ security frameworks and their evolving digital environments. Our platform protects all asset types, including IT, IoT, OT, and IoMT, helping organisations navigate and secure the complexities of the modern connected world.Join us in securing the world. We seek resourceful, driven individuals to collaborate as one team, delivering exceptional customer experiences. We’re passionate about tackling the toughest security challenges and staying ahead with innovative solutions. Here, every idea is valued, and visionaries are welcomed. Bring your unique perspective and help shape the future of cybersecurity with us.What You Will DoThe Project Manager will be responsible for global customer onboarding projects; providing best practice oversight for ForeScout’s global medium- to large-scale product deployments, starting at the scoping/planning phase through installation and go-live. The project manager will support the development and maintenance of Project Management office (PMO) processes and project documentation and work closely with ForeScout’s Sales (Account Manager + Sales Engineer), customer success managers, resource management office (RMO) and support teams throughout project phases.
Overall responsibility for managing assigned projects, liaising with the sales team for a knowledge transfer post sale, and supporting the customers with the planning phase through installation and go-live, including:- Draft project plans tailored to the customer requirements.
- Attend internal and external project kick-off meetings/calls. Coach customers and Forescout project team on the Forescout best practice approach.
- Liaise with the Resource Management Office (RMO) to schedule Professional Services Engagements for customers.
- Communicate the project timelines and overall project status to all internal and external stakeholders on an agreed-upon regular cadence.
- Provide best practice oversight throughout the project deployment and report any concerns to key internal stakeholders to formulate a plan to get the customer back on track.
- Coordinate customer and internal timelines with regards to hardware/software delivery and consulting resource assignments.
- Liaise closely with the assigned Customer Success Manager to track, report, and follow through on customer requirements. Support monthly and quarterly business review calls.
- Alert key internal and external personnel of any issues that might affect the project deadline.
- Conduct lessons learned following completion of deliverables to feedback and improve project plan templates.
Support the development of project documentation and metrics to track customer success and ROI:- Project plans and trackers
- Develop measurable success criteria
- Work with customers to collect and track before/after data to show ROI for security, compliance, visibility, and IT automation.
What You Will Bring To Forescout- We encourage you to apply if you meet most but not all the requirements listed below. We value competency, aptitude, effort, and a great attitude as a supplement to experience.
- Minimum 3 years of IT experience in strategic planning, development, implementation, and maintenance of systems, preferably across multiple hardware and software platforms
- Proficient project management skills, effectively managing multiple medium-to-large projects in a cross-functional environment. Ability to analyze project needs and determine resources needed to meet objectives and strong analytical, problem-solving, and conceptual skills.
- An understanding of cyber security standards, procedures, and technologies.
- Demonstrated excellent oral and written communications, including presentation skills with audiences of varying levels of management; ability to establish rapport, to garner influence and collaboration.
- Ability to work with stakeholders from different cultures, backgrounds, and across different time zones at times outside normal business hours, highly collaborative with excellent people skills.
- Ability to remain calm in stressful customer situations and apply good decision making to achieve a positive outcome.
- Proven long-term customer relationship development skills; passionate about customer success.
- Willingness and ability to travel domestically and internationally, expected travel is up to 30%.
- Extended or non-traditional work hours may sometimes be required.
- Bachelors Degree in Computer Science, Engineering, or equivalent industry experience.
- Certified Associate in Project Management (CAPM), Project Management Professional (PMP), or equivalent certification required.
What Forescout Offers YouOur visionary leadership team fosters an environment that encourages professional growth and development. We champion a diverse and inclusive culture that cultivates collaboration and innovation, where our team can make a global impact on security while working with industry-leading technology. We take pride in offering a competitive total compensation package. If you have a strong work ethic, are visible and lean in, you will be recognised. We are in growth mode and there is a ton of opportunity at Forescout. Apply now to find out more!
More About Forescout
Forescout Technologies, Inc., a global cybersecurity leader, continuously identifies, protects, and helps ensure the compliance of all managed and unmanaged cyber assets – IT, IoT, IoMT and OT. For more than 20 years, Fortune 100 organisations and government agencies have trusted Forescout to provide vendor-agnostic, automated cybersecurity at scale.The Forescout Platform delivers comprehensive capabilities for network security, risk and exposure management, and threat detection and response. With seamless context sharing and workflow orchestration via ecosystem partners, it enables customers to more effectively manage cyber risk and mitigate threats. Learn more at www.Forescout.com.Our MissionTo continuously identify, protect, and ensure the compliance of all cyber assets across the modern organisation.Our VisionA world where every cyber asset is seen, secure and compliant.Our Cultural Values- Cyber Obsessed – We are curious about technology, and we are innovative and passionate about solving big programs.
- Customer Driven – We listen, we learn, and we make it right.
- Collaborative, without Ego – No one succeeds alone. We strive to be the humble person that people want to work with.
- Relentless – We're smart, determined, and find a way. We figure stuff out.
- One Team – We all work together, and we all win together.
Our DEI StatementAt Forescout, we are committed to fostering a diverse, equitable, and inclusive workplace. We believe that diversity of background, experiences, and perspectives leads to innovation, creativity, and better decision making. We strive to create an environment where all team members feel valued, respected, and empowered. We actively promote equal opportunities and fair treatment for all individuals, regardless of their race, religion, colour, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, disability, status as a protected veteran, or any other characteristic protected by law. By embracing Diversity, Equity and Inclusion, we aspire to build a successful culture where we work together and win together as One Team.NOTE TO EMPLOYMENT AGENCIES: We value the partnerships we have built with our preferred vendors. Forescout does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Forescout employee or hiring manager in any form without a signed Employment Placement Agreement on file an
