Job Responsibilities
• Plan & Manage new stores/Events setup and configuration
o Procurement of hardware and software’s licenses (POS + other non POS equipment) following IT procurementprocess
o Coordinate with different IT teams/vendors/partners to ensure proper and timely delivery of solutions (WIFI,network, PC’s …etc.)
o Proper and timely configuration of POS Systems/User
o Ensure setup is done in compliance with Alghanim IT standards & security policy
• Handle multiple size projects from small event set-up, to new store launch, to multi-store launch
• Support: Incidents and service requests management.
o Ensure timely solution delivery for incidents & service requests
o Ensure incidents and requests are resolved within agreed SLA’s through proactive follow up with vendors/partners and IT teams.
o Ensure Timely closure for service tickets and incidents
o Monthly Analysis to incidents and service tickets to reduce repetitive issues
• Handle change requests until solution delivery
• Development of SOP’s and training manuals
• Conduct Refresher trainings
• Licenses tracking
Candidate Requirements
• Bachelor Degree in Computer Science or Business Administration
• Projects Management (PMP), or similar Project Management related qualification
• 3-5 years in projects management
• Planning skills
• Project & Change Management
• Proficient in use of Information Systems & Applications to include MS Office (Word/Excel/PowerPoint)
• Good Analysis skills
• Good presentation and reporting skills
• Good communication skills
Alghanim Industries is one of the largest, privately owned companies in the Gulf region. A multi-national company in outlook with operations in 40 countries, Alghanim Industries is a multi-billion dollar company with more than 30 businesses. Alghanim Industries place a high value on commitment and investment in our people who contribute to the continued growth and vitalization of our business. Renowned for our progressive business culture and management philosophy, we consider finding and developing talented and energetic people the key to our continued success. Alghanim Industries has a heritage of over 100 years as a successful commercial enterprise in the Gulf region, with a proven track record of reacting to economic and market changes. As a result, this diversified multi-national corporation has built a reputation synonymous with market leadership.
