Program Manager, AMXL | Specialty | MM Programs Team

Amazon Worldwide Operations is the underlying fulfillment and customer service engine that ensures Amazon creates the same consistent, world-class customer experience every time. We are looking for high-potential, flexible, innovative, and forward-thinking professionals to join our Middle East Operations team. Are you ready to drive high-visibility, strategic, revenue-generating projects as well as leverage Lean methodologies to lead Operational process improvement initiatives? Are you equally comfortable digging into business requirements as you are drilling into architecture and design with development teams?
We are looking for candidates with a strong record of owning and executing strategic, cross-functional projects as well as partnering with other teams to drive key Operational process improvement programs.
This role requires working with business teams across the company to define requirements and high level process/system solutions, leading cross-functional teams and managing the timelines for field operations teams to support project launches. This position involves regular communication with senior management on status, risks and change control. Cross-team coordination, project management and executive presentation skills are essential, as are a willingness to “roll up your sleeves” and get into the details that will make Operations world-class. This position will also require that you have the experience and flexibility to work with cross functional teams in a matrix organization. Written and verbal communication skills are a must in order to define high level business requirements for building software systems.
Key job responsibilities
• High attention to detail including proven ability to manage multiple, competing priorities simultaneously
• Willingness to challenge and influence big leaders
• Ability to think strategically and execute methodically
• Ability to work in a fast-paced environment where continuous innovation is desired
• Demonstrated analytical and quantitative skills and ability to use hard data and metrics to back up assumptions and develop business cases
• Ability to clearly communicate data insights to others
• Willingness to roll up your sleeves and do whatever is necessary; general manager / owner mentality
• Demonstrated ability to dive deep in understanding the product, our business, and the competitive landscape
• Passion to learn and be curious to become an SME in their area
Key job responsibilities
i) Launching and scaling Value adder services in the region
ii) Identifying Network losses/Value recovery opportunities and creating a robust charter to drive path to profitability
iii) Front ending reviews with Sr. leadership (business and ops)
- 2+ years of program or project management experience
- Knowledge of Lean principles and DMAIC methodology
- Experience in MS Access and SQL
- Experience in requirement gathering and ability to write clear and detailed requirement document