Job Description
Overview
As a Product Owner on the TV Platforms Product team, you will be instrumental in enhancing customer experience. Your role will involve leading payment gateway integrations, managing subscriber management requirements, optimizing the customer lifecycle to boost conversions, and refining subscription reconciliation workflows. This position demands a strong combination of product management expertise, technical acumen.
Key responsibilities and accountabilities
- Manage Subscriber Management Requirements and Use Cases:
- Define and prioritize subscriber management features, translating business requirements into actionable use cases.
- Work closely with stakeholders to ensure that the platform effectively supports subscriber lifecycle management, including onboarding, billing, and customer service.
- Enhance Customer Lifecycle and Boost Conversion Rates:
- Analyze the customer journey to identify opportunities for improving the lifecycle, from acquisition through to retention.
- Implement strategies and product enhancements designed to increase conversion rates, reduce churn, and maximize customer lifetime value.
- Optimize Subscription Reconciliation Workflows:
- Streamline and enhance subscription reconciliation processes to ensure accurate and efficient financial tracking.
- Collaborate with finance, operations, and development teams to identify pain points and implement workflow improvements that reduce errors and save time.
- Oversee Payment Gateway Integration:
- Lead the full lifecycle of payment gateway integration, ensuring robust and secure connections between our platform and multiple payment providers.
- Collaborate with technical teams and external vendors to define integration requirements, resolve issues, and continuously optimize the payment process for a seamless user experience.
- Define and maintain a well-organized product backlog that reflects the integration priorities and overall product strategy.
- Works with the development team to create a clear definition of “done” and defines releases.
- Ensures that the Product Backlog is visible, transparent, and clear to all, and shows what the Development Team will work on next, as well as showing sufficient items and provisional priorities for next few releases.
- Ensures the Development Team understands items in the Product Backlog to the level needed.
- Together with the team performs demo’s and training sessions on his or her products, and new features to stakeholders and wider audiences if required;
- Ensures his or her knowledge on their assigned product(s) is up to date and complete. Is aware of our competition’s product offering, new trends and developments.
Requirements
- Minimum of bachelor’s degree preferably in business studies or technology.
- Have 3+ years’ experience in a software product owner role.
- Proven track record of managing all aspects of a successful product throughout its lifecycle
- Strong analytical and problem-solving skills, with the ability to analyze data, identify insights, and make data-driven decisions to optimize product performance.
- In depth knowledge of Agile process and principles.
Unfortunately, due to the high number of responses we receive we are unable to provide feedback to all applicants. If you have not been contacted within 5-7 days, please assume that at this stage your application has been unsuccessful.
