Presales & Customer Solutions Engineer

CEQUENS is a leading cloud communication platform in the Middle East and Africa region and is dedicated to simplifying communications and building bridges to allow businesses to communicate with their customers, no matter where they are. The company provides Omni-Channel communication API’s enabling enterprises and developers to communicate with their customer base worldwide..

The Presales & Customer Solutions Engineeris responsible for supporting the sales process by providing technical expertise and solutions to potential clients. This role involves understanding customer requirements, presenting the technical aspects of the product, and ensuring a smooth transition from the presales to the implementation phase.

The Presales & Customer Solutions Engineeris responsible for supporting the sales process by providing technical expertise and solutions to potential clients. This role involves understanding customer requirements, presenting the technical aspects of the product, and ensuring a smooth transition from the presales to the implementation phase. The role is based in Riyadh onsite, so ideally you will already be based in Saudi Arabia.

Key Responsibilities:

Technical Consultation:

·        Engage with prospective clients to understand their technical requirements and challenges.

·        Provide detailed technical information and support throughout the sales cycle.

·        Tailor CPaaS solutions to meet customer needs, ensuring alignment with their business goals.

Solution Design and Demonstration:

·        Develop and deliver compelling product demonstrations and presentations that highlight the capabilities and benefits of the SaaS/CPaaS solutions.

·        Create proof-of-concept projects and custom demos to showcase the product's value.

·        Assist in the design and architecture of solutions that integrate with the client's existing systems.

Collaboration with Sales and Product Teams:

·        Work closely with sales representatives to develop effective sales strategies and proposals.

·        Collaborate with product management and engineering teams to relay customer feedback and influence product development.

·        Provide technical input for RFP/RFI responses and sales proposals.

 Customer Engagement and Support:

·        Act as a trusted technical advisor for clients during the sales process.

·        Conduct technical workshops, webinars, and training sessions for customers and partners.

·        Ensure a smooth handover from sales to the implementation team, ensuring all technical requirements are clearly documented and understood.

Market and Product Expertise:

·        Stay updated with industry trends, competitive products, and emerging technologies in the SaaS and CPaaS space.

·        Maintain a deep understanding of the company's product offerings, including features, benefits, and technical specifications.

Documentation and Reporting:

·        Create and maintain technical documentation, including solution design documents, technical FAQs, and whitepapers.

·        Provide regular reports on presales activities, customer feedback, and market trends.

·        Required Skills and Qualifications: