Job Description
The Payment Getaways Operations Manager plays a crucial role in the day-to-day operations and performance of the company's payment processing ecosystem.
You will lead a team of payment specialists to ensure seamless, secure, and efficient payment transactions for the company's merchants and customers.
Your collaboration with cross-functional teams to streamline workflows, address challenges, and optimize the payment infrastructure is integral to supporting the company's business growth.
Responsibilities
- Manage a team of payment specialists responsible for processing, reconciling, and monitoring transactions
- Develop and implement operational policies, procedures, and controls to ensure compliance
- Analyze data, identify trends, and implement process improvements to enhance efficiency and customer experience
- Serve as the primary point of contact for merchants and providers to resolve payment-related issues
- Collaborate with the Fraud Risk Analytics team to develop fraud detection and prevention measures
- Identify automation and integration opportunities to streamline operations
- Monitor performance metrics, KPIs, and SLAs and report on the health of the payment ecosystem
- Contribute to the development and enhancement of payment-related platform features
- Provide subject matter expertise and recommendations to cross-functional teams
- Stay updated on industry trends, technologies, and regulations, and implement necessary changes
- Partner with Product Managers to drive innovation and improve user experience
- Manage and develop the team to operate 24x7x365 financial support and payment processes
- Support launches of new payment options and partner onboarding
