Job Description
Job Purpose / Objective
Coordinate and contact patients in inpatients area and resolve patients’ complaints, obtain suggestions and settle unusual situations with complete patient satisfaction and ensure a high level of quality care and services to patients and their families.
Key Responsibilities / Accountabilities
- Coordinate with all the Inpatient Services concerns in all routine and necessary matters and take charge of all basic needs related to Patient Care.
- Serve as liaison between the HMG, patients and their families and perform all coordinator functions common to the unit level as required.
- Explain the HMG's policies and procedures to patients and communicates their problems, questions and concerns to appropriate staff members.
- Discuss the patients’ issues with line manager on all pending issues.
- Collect patient’s suggestions, questionnaires and forwards to the concerned department for necessary actions.
- Organize and guide patients, visitors and guests for necessary matters
- Attend Patient Relations program/meetings for staff to improve communicating with patient.
- Perform professional patient care services, assist and take charge of all basic needs related to patient.
- Maintain cleanliness in his/her assigned reception area.
- Participates in person-centered care initiatives undertaken by HMG.
- Enriches patient experience with compassion, respect and dignity.
- Perform other applicable tasks and duties assigned within the realm of his knowledge, skills and abilities.
Education/ Professional Qualification
- Educational : College graduate or Diploma holder
- Professional : Any discipline, preferably in Health Administration.
- Certification : Relevant certifications
Experience
- At least two (2) years of relevant experience.
Professional Licensing / Certification / Training
