Job Description
Job Purpose / Objective
Coordinate and follow up patient experience matrix and compliance to PX related policies and procedures. Also involves coordination with project PX team and other departments for patient satisfaction survey data.
Key Responsibilities / Accountabilities
- Coordinate and follow up patient experience matrix and compliance to PX related policies and procedures.
- Ensure departmental policies and procedures implementation to support best practices in patient experience.
Coordinate with projects about PX policies and procedures and ensure its communication to all staff.Help in improving patient satisfaction surveys.Collect data to identify strengths and opportunities for improvement and recommends changes.Follow up on patient complaints in a reasonable timeframe and protect patient health information confidentiality.Support and improve the patient experience program in coordination with stakeholders.Participate in, and lead person-centered care initiatives undertaken by HMG.Enrich patient experience with compassion, respect and dignity.- Perform other applicable task and duties assigned within the realm of his/her knowledge, skills and abilities.
Education/ Professional Qualification
- Bachelor Degree preferably in Business / Health Administration/ Health Informatics or relevant qualifications
Experience
- Between (0-1) year of experience, preferably in patient/customer relations which includes experiences in successfully analysing and mining data to improve the patient/customer experience.
Professional Licensing / Certification / Training
