Patient Experience Informatics Associate

Job Purpose / Objective 

Coordinate and collect data of the patient experience journey and follow up with the involved departments. Communicating with the patients, closing the complaints and ensure patient satisfaction in the process.

Key Responsibilities / Accountabilities  

• Coordinate with collection of patient experience data and surveys.
• Prepare reports and support management for quality improvement and strategic actions.
• Provide insights to line manager to develop patient experience related programs.
• Escalate and resolve patient complaints in a reasonable timeframe.
• Work on patient data, and do analysis for improvements.
• Collaborate with respective departments to ensure all reports and correspondence are up to date.
• Monitor data quality and interact with respective department and relevant stakeholders to identify and resolve all specific data related issues.
• Provide support the line manager in all administrative and patient experience related tasks/ initiative.
• Participate in, and lead person-centered care initiatives undertaken by HMG.
• Enrich patient experience with compassion, respect and dignity.
• Perform other applicable task and duties assigned within the realm of his/her knowledge, skills and abilities.

Education/ Professional Qualification

Bachelor Degree preferably in Business / Health Administration/ Health Informatics or relevant qualifications

Experience

Fresh, preferably with some experience, preferably in patient/customer relations which includes experiences in successfully analysing and mining data to improve the patient/customer experience