1. Sales: • Visit customers' headquarters on a regular basis to sell spare parts and promote maintenance service tickets. • Achieve sales targets by actively identifying and pursuing sales opportunities with both existing and new customers. • Develop and maintain a deep understanding of the product portfolio to effectively communicate the value and benefits of spare parts to customers.
2. Customer Service: • Build and maintain strong relationships with customers by providing exceptional service and support. • Act as the main point of contact for customers, addressing their inquiries, providing product information, and assisting with order placement. • Resolve customer complaints or concerns promptly and effectively to ensure customer satisfaction and retention.
3. Relationship Management: • Create and maintain a positive and professional relationship with clients, ensuring their needs are met and exceeded. • Conduct regular follow-ups with customers to provide updates on new spare parts, promotions, and any relevant information. • Collaborate with internal teams, such as the service department, to coordinate and deliver comprehensive customer solutions.
4. External Service Provider Management: • Monitor the performance and quality of service provided by external partners and take necessary actions to address any concerns.
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