• Greet customers and ascertain what each customer wants or needs.
• Identify the correct part number for the requested spare parts through the computerized part
catalogues.
• Compute sales prices, total purchases and receive and process cash or credit payment.
• Ensure that all spare parts are issued in accordance to the company policy and procedures.
• Establish back orders for spare parts not available in stock and keep customers informed with the
order progress.
• Advise customers on substitution or modification of parts when identical replacements are not
available.
• Maintain accurate records of all spare parts sales activity and prepare regular reports to enable
effective planning.
• Examine returned parts for defects, and exchange defective parts or refund money.
• Ensure the achievement of sales targets