Parts Consultants استشاري مبيعات قطع غيار

Customer

• Greet walk in customers as per the service standards specified by the Parts After Sales function
• Take customer orders promptly and efficiently, communicating pricing and availability
• Assist customers in finding the appropriate parts for their vehicle
• Answer customer inquiries about products, prices, availability, and product features
• Determine sales price for customers for each sale in accordance with Company procedure
• Sells products/and or services to meet customer needs
• Locate and obtain ordered parts for customers from the warehouse
• Supply requested products with correct documentation to obtain customer signature; in case of non-cash customers verify the authorization to deliver
• Inspect returned defective parts to ensure correct replacement part is purchased
• Handle warranty or defective parts for customers in accordance with Company procedure

Operations

• Promptly provide the correct required spare parts to the workshops or customers (retail & outlet)
• Report out of stock situations to the ordering department and follow up on the delivery of parts shipments
• Place order where parts required are out of stock and request payment accordingly
• Escalate the requests to department management that represent high risk such as critical client, low stock items, damaged parts in stock, etc.
• Prepare quotations for spares as requested by sales staff or insurance claims
• Execute orders where sales staff or insurance companies give the necessary approvals to proceed with the supply of spare parts
• Assist with preparing and maintaining merchandise displays

Administration

• Maintain confidentiality of pricing lists and structures as required by Company policy
• Record sales and/or counter transactions
• Enter “lost sales” report where inventory is out of stock
• Prepare invoice on system for charge to the correct job order
• Prepare invoices on system for payments of parts by customer
• Keep accurate records of all repair orders, invoices, insurance estimates, and special order parts
• Prepare regular management reports regarding parts sales status and other related activities