Who we are?
HP creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. The world’s largest technology company and one of the Fortune 100 Best Companies to Work For list in 2024, HP brings together a portfolio that spans printing, personal computing, software, services and IT infrastructure to serve more than 1 billion customers in over 170 countries on six continents.
HP invents, engineers, and delivers technology solutions that drive business value, create social value, and improve the lives of our clients. At HP, we know that our people and values are the most important elements in this success. And we want you to add your voice and imagination to our mission. Learn more http://www.hp.com/fr
What can we do together?
Join us for an exciting opportunity as a Partner Service Delivery Manager within our Middle East and Africa Field & Channel team based in Riadh, Saudi Arabia. The role will cover partner business management, customer support and channel operations across the Middle East region.
As the Partner Service Delivery Manager, you will be responsible for strategically engaging in the development, implementation and governance of product support or solution portfolios throughout the lifecycle, ensuring alignment with pricing strategies and seamless service delivery. You will also be responsible for service performance and quality of service delivery by HP and its partners. You will work closely with our partners and stakeholders to ensure a seamless customer support experience for our customers by driving our support and quality metrics, support model, programs and strategy.
This role is responsible for supporting the development, implementation and governance of product support or solution portfolio throughout the lifecycle, ensuring alignment with pricing strategies and seamless service delivery. The role represents services within product or solution portfolio core teams, incorporating service requirements into various product development stages, and analyzing business performance to identify areas for improvement. The role collaborates globally to implement innovative services and solutions, influences customer projects, and develops compelling proposals to drive revenue growth. The role also participates in complex cross-functional initiatives, solves challenging problems, and leads moderate to high complexity projects.
Responsibilities
Engages in the planning of product support or solution portfolios throughout their entire lifecycle, ensuring alignment with pricing strategies, seamless end-to-end service delivery, and readiness for sales, along with their associated processes.
Represents services within product or solution portfolio core teams and incorporates service requirements into various business development stages, including activities like product warranty support and cost analysis, as well as the development of content and collateral for service product marketing.
Utilizes understanding of customer and partner business requirements to develop business case, validate the solution, and demonstrate services added value.
Influences customer and partner assessment, planning, and management of projects, ensuring customer satisfaction.
Collaborates across regions, geographies, and global teams to formulate and implement innovative services, solutions, or programs and their associated processes to address evolving customer and market demands while promoting profitable growth.
Develops and builds productive internal/external working relationships.
Conducts thorough business analysis, identifies root causes, and formulates recommendations and solutions to drive enhancements in business performance.
Collaborates across regions, geographies, and global teams to assist in the implementation of innovative services, solutions, or programs and their associated processes to address evolving customer and market demands while promoting profitable growth.
Utilizes both technical and business acumen to participate in complex cross-functional initiatives with significant impact on the services business.
Solves difficult and complex problems with a fresh perspective, demonstrating good judgment in selecting creative solutions and managing projects independently.
Leads moderate to high complexity projects, delivering professionally written reports, and supports the realization of operational and strategic plans.
Who you are?
Four-year or Graduate Degree in Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
Typically has 4-7 years of work experience, preferably in service business management, delivery, solution architecting, business planning, or a related field or an advanced degree with 3-5 years of work experience.
Key technical skills include Agile Methodology for project management, Analytics for data-driven decisions, and Business Development to identify growth opportunities.
You should be adept at formulating Business Strategies, managing B2B relationships, and optimizing Customer Relationship Management. Proficiency in Data Analysis and monitoring Key Performance Indicators (KPIs) is essential, along with conducting Market Research and overseeing Product Management, Marketing, and Strategy.
Project Management skills are crucial for planning and executing projects, while Thought Leadership and developing Value Propositions will drive innovation and customer engagement.
Effective Communication to interact across all levels.
Results Orientation to achieve goals.
Learning Agility to adapt quickly.
Digital Fluency to leverage technology.
Customer Centricity to ensure exceptional service and satisfaction.
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