Operations Supervisor

Role and Responsibilities

- Provide strategic direction and leadership to branch supervisors, ensuring efficient and effective delivery, fulfillment, and customer service operations across multiple branches.

- Develop and implement operational policies, procedures, and guidelines to streamline processes and optimize productivity.

- Monitor and analyze key operational metrics (delivery performance, order fulfillment, incident rate) and address any issues or bottlenecks.

- Collaborate with cross-functional teams, including logistics, growth, and category management to improve operational efficiency and achieve business objectives.

- Foster a culture of continuous improvement and innovation, identifying opportunities to enhance operational processes, systems, and technologies.

- Ensure compliance with all relevant regulations and industry standards, including health and safety guidelines.

- Develop and manage budgets, monitor expenses, and implement cost-saving measures.

- Oversee inventory management and forecasting to maintain optimal stock levels and minimize wastage.

- Stay updated on industry trends, emerging technologies, and best practices in operations management.

- Act as a point of escalation for resolving complex issues and complaints related to operations.

- Collaborate with senior management to develop and implement strategic initiatives and plans for business growth and expansion.

- Provide regular reports and updates to senior management on operational performance, challenges, and opportunities.

- Perform any other responsibilities as assigned by management.

Key Competencies

- Strong managerial skills, with the ability to motivate and inspire teams to achieve goals.

- Excellent problem-solving and decision-making abilities, with a focus on driving operational efficiency and customer satisfaction.

- Solid understanding of supply chain and fulfillment processes, including inventory management, order processing, and delivery logistics.

- Proficiency in data analysis and the use of relevant software and tools for operational reporting and performance tracking.

- Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and senior management.

- Ability to adapt to a fast-paced and dynamic environment, prioritize tasks, and manage multiple projects simultaneously.

- Strong business acumen and a strategic mindset, with the ability to identify opportunities for business growth and improvement.

- Fluency in English and Arabic.

 Qualifications and Education Requirements

- Bachelor's degree in business administration, supply chain/operations management, or a related field.

- At least 8-10 years of experience in operations management, preferably in the logistics or e-commerce industry.