Job Description
At Sweater, we're doing more than just reimagining car care. Our eco-forward approach is at the heart of our operations and growth. As we map out our future, we seek a talented and analytical individual to join our team as an Operations Specialist. 🚀📝
We are seeking an Operations Specialist to join our team at the first mobile car wash application in the Kingdom of Saudi Arabia. The Operations Specialist will play a crucial role in providing logistical support, coordinating supply chain operations, and ensuring seamless operations of our mobile car wash services. The ideal candidate will have strong organizational skills, problem-solving abilities, and the ability to work effectively with multiple teams. 👨💼💼
Key Responsibilities 🚀
- Provides and Coordinates Logistical Support 🤝
- Coordinate logistical support for mobile car wash operations, including scheduling, routing, and resource allocation.
- Ensure timely delivery of equipment, supplies, and materials to operational sites.
- Coordinating and Monitoring Supply Chain Operations👨🏻💻
- Collaborate with suppliers and vendors to coordinate supply chain operations and ensure timely delivery of materials and equipment.
- Monitor inventory levels and reorder supplies as needed to meet operational demands.
- Align Tasks with Various Teams ❤️
- Work closely with the logistics team, training team, operation team, and quality team to align tasks and ensure seamless operations.
- Collaborate with cross-functional teams to address operational challenges and drive continuous improvement.
- Link Between SSP and Operation Team 📨💡
- Act as a liaison between the Service Provider Partners (SSP) and the operation team to ensure alignment of goals and objectives.
- Facilitate communication and collaboration between SSPs and the operation team to optimize service delivery.
- Responsible for Fleet Activation Process ✨
- Take ownership of the fleet activation process, including vehicle inspection, registration, and deployment.
- Coordinate with vendors and service providers to ensure timely activation of the fleet.
- Approach New SSPs and Arrange Meetings 💚
- Identify and approach potential Service Provider Partners (SSPs) to expand the network of mobile car wash service providers.
- Arrange meetings with prospective SSPs to discuss partnership opportunities and onboard them to the platform.
- Problem-Solving Skills 🧩🤔
- Demonstrate strong problem-solving skills to address operational challenges and ensure smooth service delivery.
- Proactively identify issues and implement solutions to optimize operational efficiency.
- Supervise Orders and Arrange Stocking 🚀
- Supervise orders and arrange stocking of raw materials and equipment to ensure they meet operational needs.
- Monitor inventory levels and coordinate with suppliers to replenish stock as needed.
- Ability to Work with Little Supervision 🔥
- Ability to work with little supervision and track multiple processes simultaneously.
- Demonstrate initiative and resourcefulness in managing day-to-day operations.
- Co-development of Daily Operations and Procedures 🗂️
- Collaborate with cross-functional teams to co-develop daily operations and procedures to ensure consistency and efficiency.
- Continuously evaluate and improve operational processes to drive performance and customer satisfaction.
- Assist in SSP Team Hiring and Development 📢
- Assist in hiring and onboarding of Service Provider Partners (SSPs), including documenting training and testing procedures.
- Support the development of SSP teams and provide ongoing training and support as needed.
- Prepare and Ensure Operational Guidelines 📋
- Prepare and ensure operational guidelines are adhered to at all times to maintain service quality and consistency.
- Conduct regular audits and inspections to ensure compliance with operational standards.
- Ensure Fleet Numbering and Vehicle Key Tags 🏷️
- Ensure fleet numbering and vehicle key tags are up to date at all times for accurate tracking and management.
