Operations Manager

On behalf of our client, we are looking for an operations Manager.

Job Summary

To oversee the day-to-day operations of Company stores, in order to meet the ’s customer services quality standards, under the supervision of Operations Executive Director.

Responsibilities

Sales & Profit Management

• Work with the Operations Consultants to develop each stores’ annual budget and sales targets to ensure they align with Company overall goals and targets
  
• Analyze and evaluate weekly and monthly P/L statements information to determine alternative courses of action as required in order to translates Company financial goals into individual cafe plans  Monitor and maintain all cost control centers for all cafés

Cafe Operations Management

• Working side by side with Operation Consultant to ensure an efficient number of labors in each store to run the cafes within full capacity
• Ensure the cleanness and maintenance of equipment and facilities through the development and implementation of a preventative maintenance program, and regular visits to the stores
• Ensure local health and safety codes, as well as cafes safety and security policies are met
• Ensure the delivery of high-quality food and guest experiences that exceed expectations
• Plan, identify, communicate and delegate key responsibilities and practices to the store management team to ensure smooth flow of operations within their area

Reporting and Control

• Generate regular operational reports to maintain control of all operations areas

People Management

• Provide clear direction, prioritize tasks, assign and delegate responsibility and monitor the workflow of the Operation Department
• Plan, manage and review individual performance and provide regular feedback, developing opportunities and coaching, taking prompt action where necessary
• Ensure Operations Department complies with organization policies and processes, practices and systems, and maintain organization high standard of work and work ethic
• Participate in the identification and recruitment of key talent for Operations
  

• Language Skills: Fluent in Arabic and English (written and spoken)
• 15 years of related experience in cafe operations
• Bachelor’s Degree in Business Administration