• Oversee the operations departments of the hotel, including front desk, housekeeping, food and beverage, maintenance, and guest services.
• Ensure all departments are functioning efficiently and effectively.
• Implement and monitor operational policies and procedures to maintain high standards of service and guest satisfaction.
Team Leadership and Development:
• Lead, mentor, and develop Operation department heads and their teams.
• Conduct regular performance reviews and provide feedback to enhance employee performance.
• Foster a positive and collaborative work environment.
Guest Experience:
• Ensure exceptional guest experiences by maintaining high standards of service and addressing any guest concerns promptly and effectively.
• Monitor guest feedback and implement improvements to enhance guest satisfaction.
Financial Management:
• Oversee budgeting, forecasting, and financial planning for the operational departments.
• Monitor and control operational expenses to maximize profitability.
• Analyze financial reports and implement strategies for revenue growth.
Imagine an environment that awakens your senses. Every detail, from the moment you step through the door, tells a story of genuine experiences. We at Wirgan are inspired by the essence of this authenticity, crafting a haven that elevates your comfort to a luxurious art form. We believe in the power of moments. Each step you take within our walls becomes an investment in your well-being. We curate experiences that resonate with your soul, ensuring every detail surpasses expectations. Wirgan isn’t just a hotel; it’s a journey for the discerning traveller. It’s a space where comfort meets luxury, and every moment becomes an authentic treasure.
