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Job Description

Job Purpose / Objective 


Responsible for operational support and call center for Taswayat.


Key Responsibilities / Accountabilities  


  • Answer calls, listening to concerns and solving problems. 
  • Handle both inbound and outbound phone conversations with customers to make sure everyone quickly gets the help they need.
  • Cooridnate and follow up on all operational matters.
  • Provide support in administrative work.
  • Participate in person-centered care initiatives undertaken by HMG.
  • Enrich patient experience with compassion, respect and dignity.
  • Perform other applicable task and duties assigned within the realm of his/her knowledge, skills and abilities.

Education/ Professional Qualification


Diploma. Preferably having certification in English Language Certificate or Telephone Etiquette and Customer Service  


Experience


One year experience in the same field


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