Job Description
Job Purpose / Objective
Responsible for operational support and call center for Taswayat.
Key Responsibilities / Accountabilities
- Answer calls, listening to concerns and solving problems.
- Handle both inbound and outbound phone conversations with customers to make sure everyone quickly gets the help they need.
- Cooridnate and follow up on all operational matters.
- Provide support in administrative work.
- Participate in person-centered care initiatives undertaken by HMG.
- Enrich patient experience with compassion, respect and dignity.
- Perform other applicable task and duties assigned within the realm of his/her knowledge, skills and abilities.
Education/ Professional Qualification
Diploma. Preferably having certification in English Language Certificate or Telephone Etiquette and Customer Service
Experience
One year experience in the same field
