Operation Manager
Educational Qualifications:
Bachelor’s Degree: Preferably in Business
Administration, Sports Management, Operations Management, or a related field
Certifications: Additional certifications
in fitness management (e.g., NASM, ACE, or ACSM) or operations management
Experience:
Minimum 5-7 years of experience: Proven
experience in operations management, preferably in the fitness, wellness, or
hospitality industry
Gym/Fitness Industry Knowledge: Strong
understanding of gym operations, equipment, and fitness programs
KSA Market Experience: Familiarity with
the Saudi market, cultural norms, and customer expectations is highly desirable
Skills:
Operational Excellence: Strong ability to
manage day-to-day operations, ensure efficiency, and maintain high standards
Leadership Skills: Proven experience in
managing teams, including hiring, training, and performance evaluation.
Problem-Solving Skills: Ability to
identify and resolve operational issues quickly and effectively
Customer Service Orientation: Commitment
to delivering exceptional customer experiences
Tech Savvy: Proficiency in gym management
software, Microsoft Office, and other operational tools
Communication Skills: Excellent verbal
and written communication skills in English; Arabic proficiency is a
significant advantage
Personal Attributes:
Organized and Detail-Oriented: Strong
organizational skills with attention to detail
Proactive and Self-Motivated: Ability to
take initiative and work independently
Adaptability: Ability to thrive in a
fast-paced and dynamic environment
Cultural Sensitivity: Understanding and
respect for local customs and traditions in KSA
Team Player: Collaborative mindset and
ability to work well with others
Responsibilities:
Oversee daily operations of the gym,
including staff management, equipment maintenance, and facility cleanliness
Develop and implement operational
policies and procedures to ensure efficiency and compliance
Ensure high levels of customer
satisfaction and address member concerns promptly
Monitor and evaluate staff performance,
providing feedback and training as needed
Ensure compliance with health, safety,
and regulatory standards